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Contact Center Agent (Automotive Service - German Speaker)
Palmela, PT, 2950-677Posted Yesterday
onsite
Job Description
Annual gross salary range: Min. 15,732€ - Max. 21,598€ (depending on experience).
Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.
We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.
We are currently looking to grow our team with a Contact Center Agent (Automotive Service - German Speaker) for our fully remote project.
Brief Role Description
As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.
Possible Tasks within this Role
- High School diploma (mandatory)
- Experience in telephone customer service/call center environment (preferred)
- German native speaker or C1 Level (written and spoken knowledge - mandatory)
- Fluency in English (is a plus)
- Familiarity with automotive industry (is a plus)
- Experience using help desk software and remote support tools (is a plus)
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Polite and empathic
- Collaboration and commitment
What we can offer: