Knowledge Management (KM) Manager - GenAI Center of Excellence (COE)

DLA Piper is, at its core, bold, exceptional, collaborative and supportive.  Our people are the backbone, heart and soul of our firm.  Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career.  Let’s see what we can achieve. Together.

Summary

The Knowledge Management (KM) Manager - GenAI Center of Excellence (COE), working in collaboration with and in support of the firm’s strategic initiatives, will be a member of the Knowledge department and will work across the firm’s practices to support knowledge management needs and initiatives, optimize technology and artificial intelligence-based solutions, and encourage a knowledge-sharing culture.

The Manager will sit in the GenAI Center of Excellence and will serve as a dedicated GenAI support resource for attorneys, with a focus on the Disputes vertical. The Manager will receive and fulfill attorney requests for GenAI-assisted tasks that can typically be completed on a one-off basis with minimal iteration, delivering usable, attorney-ready outputs directly via email. Attorneys will submit requests without needing to use GenAI tools themselves, and the Manager will select the appropriate tool, process the request, and return a polished result.

Location

This position is located in our New York office and offers a hybrid work schedule.

Responsibilities

• Supports improved efficiency of matter-specific teams through artificial intelligence-based solutions, delivering professional, attorney-ready outputs that require minimal or no further revision by the requesting attorney. Sample tasks include:
  • Creating and maintaining Harvey Vaults to support matter-specific and practice-wide knowledge management needs
  • Generating quick summaries of documents for attorney review
  • Generating detailed summaries with key testimony extracted and highlighted
  • Generating summaries organized by issue to support case strategy and analysis
  • Generating video and audio transcripts using GenAI transcription tools
  • Cross-referencing depositions and documents to identify similarities, differences, and inconsistencies
  • Matching testimony to claims in a complaint to support case assessment and preparation
  • Listing all referenced individuals and organizations from source materials to build comprehensive reference guides
  • Extracting timelines of facts from documents to assist with chronology development
• Drafts Center of Excellence updates, newsletters, and other communications
• Functions as an ambassador for the Center of Excellence to raise the awareness and highlight the value of the offering program, increase engagement and use of the GenAI tools and information resources, including through training, and encourage a knowledge-sharing culture.
• Performs such other GenAI-assisted tasks as requested by the Disputes and other practice groups that can be completed with minimal iteration to produce a usable output.
• Maintains accurate contemporaneous time records and bills hours in accordance with firm guidelines and client billing requirements.
• Performs such other duties as requested by the Knowledge department and the practice, including working beyond scheduled hours as necessary and occasional travel.

Desired Skills

Familiarity with generative AI tools and platforms, including Harvey, is strongly preferred. Superior verbal and written communication skills and meticulous attention to detail. Ability to assess attorney requests and select the most appropriate GenAI tool and approach for each task. Knowledge of the typical workflows and needs of attorneys in a litigation or disputes practice. Demonstrated ability to deliver polished, professional work product with minimal supervision. Demonstrated passion for technology, innovation, and process improvement. Comfort working independently to manage a queue of requests and prioritize tasks effectively.

Minimum Education

• Juris Doctor (JD) required

Certifications

• No specific certifications required. Relevant certifications in AI, legal technology, or project management are a plus.

Minimum Years of Experience

• 2 years' experience practicing law in a litigation or transactional practice in a law firm, preferably in a GenAI-assisted support function connected to legal services.

Essential Job Expectations

While the specific job requirements of a DLA Piper position may vary depending upon scope of the job and area of specialty, there are certain universal requirements that are expected of all DLA Piper employees, which include but are not limited to:

• Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
• Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
• Provide timely, accurate, and quality work product;
• Successfully meet deadlines, expectations, and perform work duties as required;
• Foster positive work relationships;
• Comply with all firm policies and practices;
• Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
• Ability to work under pressure and manage competing demands in a fast-paced environment;
• Perform all other duties, tasks or projects as assigned.

Our employees are expected to embrace and uphold our firm values as a part of our DLA Piper culture. We are committed to excellence in how we represent our clients and develop our people.

Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Work Environment-The firm's work location requirements may be modified at the firm's discretion

• Hybrid - Regular in-office presence with some flexibility for work-from-home
• Remote / Work-from-home

Disclaimer

The purpose of this job description is to provide a concise statement of the work elements and to organize and present the information in a standardized way. It is not intended to describe all the elements of the work that may be performed by every individual in this classification, nor should it serve as the sole criteria for personnel decisions and actions. The job duties, requirements, and expectations for this position may be modified at the Firm’s discretion at any time. This job description does not change the at-will nature of employment.

Application Process: Applicants must apply directly online instead of sending application materials via email. Reasonable accommodations may be made upon request to permit individuals with a disability to perform the essential functions and responsibilities of the position or to participate in the job selection process. If you have a request for an accommodation during the application process, please contact [email protected].

Agency applications will not be considered.

No immigration sponsorship is available for this position.

The firm’s expected hiring range for this position is $171,668 - $227,465 per year depending on the candidate’s geographic market location.

The compensation offered for employment will also be dependent on other factors including the candidate’s experience, skills, educational and professional background, and overall qualifications. We offer a comprehensive package of benefits, including medical/dental/vision insurance, and 401(k).

Applicants who are not based in the jurisdiction in which this position is posted and who apply for this role are doing so voluntary and are not eligible for relocation assistance. Any relocation benefits, if any, are provided only where a relocation is required at the firm’s direction and in accordance with applicable policy and law.

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DLA Piper is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job applicant poster viewing center.