AVP, Quality Excellence Performance

JOB DESCRIPTION SUMMARY

This role requires a senior leader with a strategic and systems-based focus on ensuring that the Quality Excellence (QE) system performs as one aligned whole across safety, access, experience, wellbeing, and outcomes. The AVP, Quality Excellence Performance is responsible for creating the conditions for shared intelligence, aligned priorities, and coordinated execution across QE domains. The position partners closely with QE domain directors and physician dyad leaders to implement collaborative planning structures, manage interdependencies, and operate a transparent measurement system that supports system-level decision-making. This leader leverages the Quality as an Organizational Strategy (QOS) framework—including system maps, vector of measures, and systems for obtaining information—to ensure that improvement work is aligned, actionable, and focused on delivering value for patients and families. 

JOB RESPONSIBILITIES

• Quality Excellence Performance Portfolio: Responsible for aligning QE domains around shared goals, shared intelligence, and shared measures to drive system-level performance. Establish and sustain a collaborative planning cadence (e.g., quarterly strategy reviews, annual planning cycles) that integrates system maps and shared information into decision-making. Facilitate QE leadership routines where domain leaders jointly interpret system signals, negotiate priorities, and align on actions as a unified system rather than independent silos. Ensure that QE domain plans are explicitly connected to organizational purpose and the vector of measures, reinforcing coherence across safety, access, experience, wellbeing, and outcomes. 

• System Integration: Accountable for building and maintaining processes that identify, surface, and reconcile interdependencies across QE domains. Use system maps and shared intelligence to help leaders understand how work in one domain impacts others and to proactively mitigate risks and unintended consequences. Act as a neutral facilitator and mediator in situations of tension, helping leaders clarify tradeoffs, align on system-first decisions, and document agreed paths forward. 

• Measurement, Intelligence, & Learning Systems: Own and evolve the QE shared measurement system, including the development and refinement of a coherent vector of measures that enables both domain-level and system-level performance visibility. Ensure measures are informed by a deliberate system for obtaining information (patients, families, staff, internal systems, and external sources), and promote transparent data sharing across QE domains. Lead regular intelligence reviews where leaders interpret trends, distinguish signal from noise, and connect insights to planning and system design 

• Leadership: Lead and coach QE leaders and physician dyad partners in applying QOS principles and improvement science methods in daily management. Support the transition from project-based thinking to system-level performance management by integrating improvement work with business planning and operational routines. Promote a continuous learning mindset through the use of iterative testing (PDSA), ensuring that planning structures, governance models, and measurement routines evolve based on learning rather than remaining static. 

•  Strategic Leadership in Dynamic Environment: Operate effectively in an uncertain, complex, and ever changing environment by continuously reassessing priorities, capacity, and resource allocation across QE domains. Maintain alignment to organizational purpose while enabling flexibility and responsiveness to changing conditions. Build shared consciousness across QE teams by ensuring timely, transparent communication of key information, decisions, and rationale. Create conditions for empowered execution by clarifying decision rights, expectations, and escalation pathways. 

• Master's degree in business or health administration
• Relevant experience in healthcare quality domains and quality improvement methods 
• Demonstrated success in system-level operations, with proven ability to work across disciplines and service lines 
• Skilled in leading matrixed teams where formal authority is blended with influence, particularly in environments with changing priorities and constrained resources.   

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