Social Media Community Manager

  Position: Social Media Community Manager Reports to: People Leader, Brand Position Term: Full-Time Temporary (1-Year Contract) Primary Location: Mississauga, Ontario, Canada Workplace Type: Hybrid   Please apply with a link to your portfolio.   Job Purpose World Vision Canada (WVC) is seeking a strategic and technically fluent Social Media Community Manager with strong social media copywriting expertise and hands-on experience using automated community management and social listening platforms.   This role is responsible not only for engaging our audiences, but for operating, optimizing, and scaling community engagement through automation tools - including social listening, comment moderation, sentiment tracking, tagging, and workflow automation across multiple platforms.   The ideal candidate understands how to balance human, empathetic engagement with system-driven efficiency, using automation and listening platforms to manage high volumes of interactions, surface insights, and inform content and influencer strategies in real time.   Responsibilities   Community Management, Automation & Reporting Manage and grow WVC’s online communities across platforms including Instagram, TikTok, Facebook, LinkedIn, and X Operate and optimize automated community management systems for comment moderation, tagging, routing, and prioritization Manage high-volume comments, messages, and mentions using automated workflows while ensuring empathetic, brand-safe responses Track and report on community health metrics, including response time, moderation volume, escalation trends, and sentiment shifts Help us innovate and open new channels, especially those organized around communities and UGC, and those attracting new audiences and engagement Social Listening, Insights & Reporting Lead advanced social media listening using automated platforms to monitor sentiment, trends, cultural moments, risks, and opportunities Configure and maintain listening dashboards, keyword queries, tagging frameworks, and automated alerts Produce regular reports summarizing audience sentiment, emerging themes, reputational risks, and engagement drivers Share actionable insights with internal teams to inform content, campaigns, influencer partnerships, and crisis preparedness Social Media Copywriting & Content Concepts Write platform-native social copy for captions, comments, CTAs, campaign messaging, and influencer content Develop copy concepts informed by listening insights, SEO best practices, and performance data Ensure all copy aligns with brand voice, tone, and community guidelines Influencer & Creator Community Support Support influencer and creator partnerships from a community operations and reporting perspective, including post-launch moderation and sentiment tracking Monitor and report on community response to influencer content, identifying learnings and optimization opportunities Measurement, Optimization & Performance Reporting Analyze engagement, sentiment, response time, moderation volume, and workflow efficiency metrics Develop weekly, monthly, and campaign-based reports using automated reporting tools and dashboards Identify trends and opportunities to improve community engagement, content effectiveness, and operational efficiency Contribute community and listening insights to leadership updates, campaign readouts, and post-mortem reviews Qualifications   Demonstrated experience using automated social media management, social listening, and reporting platforms (e.g., Sprout Social, Dynamics 365 Brandwatch, Meltwater, Hootsuite, or similar) A minimum of 5 years’ experience in social media copywriting, with demonstrated ability to adapt messaging across multiple platforms and diverse audiences Proven ability to build, maintain, and interpret dashboards and automated reports related to community engagement and sentiment. Experience managing high-volume community interactions using structured workflows and escalation protocols. Working knowledge of SEO principles as they relate to social media copy and discoverability. Strong analytical and storytelling skills - able to turn data into clear insights and recommendations. Why Consider Us?   World Vision Canada has consistently been awarded Canada and GTA top employer awards. We are Canada’s largest development, relief, and advocacy non-profit organization. We embody an Agile mindset here. We offer a family-friendly, caring, and flexible work environment.   This is a current vacancy that we are actively recruiting for. The salary range represents the expected compensation for this role and is provided in accordance with Ontario’s pay transparency requirements under the Employment Standards Act.   Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate’s background and demonstrated capabilities.   #LI-Hybrid