Team Leader.CIBG Ops - FI KYC Team

Conduct thorough and accurate reviews of FI & Exporter KYCs as in alignment with the bank's policies, outlining customer profiles and associated risks, while highlighting any adverse information.

Proactively identify and escalate any suspicious or doubtful customers, ensuring that any relevant adverse information is communicated to both business and compliance teams.

Efficiently gather all necessary information/documents from clients through Relationship Managers or public sources, ensuring a swift completion of the KYC process.

Skillfully determine the ultimate beneficial ownership in complex ownership structures.

Execute Transaction Variation Analysis following established procedures.

Perform screening in accordance with policy, ensuring that all near positives and exact matches are evaluated and escalated to business and compliance for approval.

Offer support to Compliance and Business to facilitate a seamless customer experience, addressing any KYC-related queries or issues.

Collaborate with Compliance and IBG branches to maintain compliance with regulatory requirements.

Accurately maintain and timely share all MIS and records with relevant stakeholders.

Meet SLA commitments, diligently following up on exceptions until resolved.

Continuously improving the KYC renewal process, suggesting necessary changes when needed.

Manage and monitor FI KYC, Exporter KYCs, and RMA volumes to ensure equitable workload distribution and prevent team overwork.

Share any errors or knowledge gaps with the line manager/team to enhance customer service.

Authorize and input SWIFT Requests into the system, and serve as an authorizer/maker for RMA set-up/cancellation, ensuring accuracy and compliance.

Undertake ad-hoc tasks assigned by the line manager.

Share any errors or knowledge gaps with the line manager/team.

Verify that all practices and procedures outlined in the relevant manual are strictly adhered to during KYC/RMA processing.