Job Description
POSITION SUMMARY
Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or
services (e.g ., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote
satisfaction . Gather, summarize, and provide information to Residence owners and their guests about the property
and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to
Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the
key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact
appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call , request,
or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for
move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their
vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information
in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training
and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean
and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and
acknowledge all Residence owners and their guests according to company standards, anticipate and address service
needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear
and professional language, prepare and review written documents accurately and completely, and answer telephones
using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform
other reasonable job duties as requested. Adhere to the highest standards of Marriott International service excellence.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.