Incident Management Associate

Job Purpose The Analyst, Client Services Operations is responsible for resolving client issues, supporting incident response activities, and delivering consistent, high‑quality operational support. This role focuses on execution, technical troubleshooting, and customer communication.     Responsibilities - Follow established incident management and escalation procedures - Participate in incident response activities such as triage, diagnostics, and customer updates - Resolve client service requests and incidents within defined SLAs - Provide technical troubleshooting across ICE Mortgage Technology platforms and integrations - Document resolutions clearly within...