Customer Service Intern
Job Description
About the Role
This role is responsible for providing inbound customer support via phone and KakaoTalk, managing system and upgrade orders, supporting online store operations, and ensuring accurate system and order management.
This is a 2-month fixed-term internship position (July–August 2026) for a university student. The intern will support the Customer Service team during the peak season by assisting with day-to-day operational and administrative tasks, including product processing and basic customer service activities.
Key Accountabilities
Customer Service Operations (Inbound Support)
Respond promptly and professionally to inbound customer inquiries via phone and KakaoTalk.
Support customers with enquiries related to repairs, warranty, replacements, accessories, service procedures, upgrades, and online store orders.
Provide clear, accurate information to resolve customer issues efficiently.
Maintain accurate customer and order records in Salesforce and Oracle.
Identify root causes of issues, propose solutions, and follow through to resolution.
Collaborate with Sales, Service, and Logistics teams to ensure smooth handovers and customer outcomes.
Order Processing & System Management
Receive and process system, upgrade, and online store orders with a high level of accuracy.
Liaise with customers regarding order status, payments, delivery, and special requests.
Process RMAs and support repair and replacement workflows.
Generate invoices in line with internal guidelines.
Maintain accurate and up-to-date data across internal systems.
Support reporting and tracking activities as required.
Online Store Support & Management
Support day-to-day online store operations, including orders, payments, delivery tracking, and returns.
Respond to customer enquiries related to products, promotions, and order status.
Work with internal teams to resolve online store issues and ensure timely fulfilment.
Support online store campaigns from an operational and customer support perspective.