Onboarding & Documentation Officer

DUTIES AND RESPONSIBILITIES

1. Design and implement structured onboarding frameworks that align with organizational goals and culture.
2. Coordinate and schedule onboarding activities for new hires
3. Continuously improve the onboarding process based on feedback, data, and best practices.
4. Support change management initiatives by aligning onboarding and documentation to new organizational directions.
5. Promote a strong employer brand through a seamless and engaging onboarding experience
6. Prepare and distribute onboarding materials (e.g., welcome kits)
7. Liaise with internal departments (HR, IT, Admin) to ensure resources are set up.
8. Lead initiatives to reduce turnover through better onboarding and early engagement strategies
9. Create and maintain onboarding checklists and tracking systems.
10. Guide new hires through company policies and procedures and ensure smooth transition into the Bank
11. Provide support and answer questions during the onboarding process.
12. Collect feedback from new hires to improve onboarding experience.
13. Maintain accurate employee records in both physical and HRIS system.
14. Organize, file, and archive employees’ documents in accordance with the Bank’s policy.
15. Ensure documentation and onboarding process are compliant with legal and industry regulations.
16. Standardize documentation processes to improve consistency and reduce operational risks.
17. Ensure data privacy and security standards are upheld in documentation handling
18. Assist in internal or external audits by providing necessary documents.
19. Coordinate cross-functional onboarding activities to ensure role readiness across departments

JOB REQUIREMENTS

Minimum Education: First Degree in any relevant social sciences and Humanities

Minimum experience - 4 years relevant experience