SVP, Store Operations

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 27,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Responsibilities:

• Develop and execute a store operations strategy that enhances the customer experience and supports the anticipated rapid growth of the organization.
• Collaborate with key corporate functions to identify, strategize, and implement transformative improvements in store operational processes. Leverage cross-functional partnerships to enhance efficiency, streamline omnichannel integration, prioritize the most important priorities, and elevate the customer experience across all touchpoints.
• Oversee the management of operational processes and practices to ensure that store operations programs and standard operating procedures (SOP) are aligned with company values and goals.
• Create efficiencies and increased sales opportunities across an omnichannel business model with integrated brick and mortar and ecommerce.
• Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks in order to recommend strategies and tactics for current and future store operations.
• Develop and execute strategic merchandise flow processes that optimize labor efficiency, enhance operational effectiveness, and reinforce a customer-centric service culture.
• Provide inspirational leadership and motivation to the team and ensure the continued development and management reflective of a purpose driven organization that drives a positive crew experience.
• Drive a high-level of active engagement with both the Field Retail and Store Operations team as well as the support functions across the enterprise. Collaborate and influence relationships across departmental lines and the field to maximize sales.
• Leverage data-driven insights and performance analytics to evaluate store productivity and profitability. Develop and implement strategic reporting frameworks that identify growth opportunities, optimize operational efficiency, and drive informed business decisions.
• Partner with Store Finance and Field Management to identify, understand, and proactively schedule various selling & non-selling activities.
• Ultimate oversight and management of Store Payroll Model, Store Sales Planning Process, supplies and other expense management and store business analytics.
• Optimize and enhance the effectiveness of Sales Forecasting and Labor Scheduling systems by implementing data-driven strategies that improve accuracy, efficiency, and workforce productivity. Leverage predictive analytics and industry best practices to align staffing with business demand, maximizing sales opportunities and operational agility.
• Operate with strong business acumen and hold accountability for overall profitability for all stores.
• Serve as the subject matter expert for field operations in cross functional meetings.

Qualifications/Experience:

•  20+ years management experience in multi-unit store operations.
• Demonstrated ability to think strategically, understand complex business challenges and formulate effective solutions.
• Experience in environments where growth has required continual change and reformulation of the operating side of the business.
• Excellent problem-solving skills. Strong execution skills. Strong financial acumen.
• A track record of building and motivating strong, cohesive teams. Must be a communicative leader with an inclusive leadership style.
• Driven, results oriented with positive outlook and clear focus on service to the stores/field.
• Has successfully led a store organization through rapid growth.
• Has led new system integration and championed change adoption
• Proven success in developing and implementing omnichannel strategies including BOPIS.
• Excellent verbal and written communication skills.

Personal characteristics must include:

• Highly organized and forward thinking
• Risk taker, creative/innovative thinker
• Agile and comfortable dealing with complexity
• Integrity
• Humility
• Strategic
• Intellectually sharp
• High EQ
• Incredible work ethic
• Resilient
• Inquisitive; challenges the status quo
• Strong relationship skills
• Ability to prioritize and simplify
• Results driven
• Active listener

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

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