Senior Specialist, Implementation Engineer - Crypto & iGaming
Job Description
Company Description
We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions daily for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
Job Description
Checkout.com is looking for a dynamic and proactive Implementation Engineer to be responsible for providing our merchants and business partners with world-class technical support during implementation. The core purpose is to reduce as much friction as possible from the integration process in order to achieve a successful and efficient integration.
You will play a critical role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation process are answered and escalated when required. Working directly with our customer’s technical teams to resolve issues, you will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards consolidating Checkout.com’s position as a leading online payment solutions provider in the region.
The ideal candidate must be customer-driven and tech-savvy, with proven problem-solving abilities and eager to join a dynamic, agile and fast-growing environment.
How you’ll make an impact
Provide technical support to merchants during their implementation of Checkout.com payment processing technology
Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, go-live support, and post-live support
Collaborate and partner with internal teams such as Sales Engineer, Technical Account Manager, Merchant Configuration, Sales, Account Managers, and Merchant Care, to resolve issues during customer trials, integrations, or post-implementation support
Interact with the Product teams to pinpoint improvement ideas
Advise Manager on issues which impact customer satisfaction and provide recommendations for appropriate actions
Ability to multitask with multiple projects and integrations of customers
Maintain/update existing libraries/plugins used in integrations
About You:
3 years of development or technical support experience in a Tech/FinTech company
Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) is desirable or equivalent practical experience in internet technologies and technical processes.
Understanding of API, REST, webhooks and logs is required
Strong coding skills in at least one of these languages: Java, Javascripts, PHP, Python, Go, C#
Excellent communication skills, ability to build and maintain strong relationships with internal and external parties
Ability to work in a customer-focused and target-driven environment
Fluent in English
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram