About The Role

Summary

The Loan Operating Services Specialist performs and analyzes consumer retail and commercial loan ancillary systems, software and vendor services

This position looks for opportunities to optimize the loan business processes

This position works closely with Credit Administration, Customer Experience, Business Applications, Compliance, Loan Operating Systems Specialist and the Bank Divisions to identify and define business needs and standardize loan operational workflows

Reports to Corporate Loan Operating Services Supervisor.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY.

The entry pay for this position is $24.99 + / hour (calculated for Kalispell, MT). Click here to learn more about our bank divisions.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY range:

Spokane: $27.91 to $41.86/hour

Wentachee: $28.30 to $42.44/hour

Description

Participate on project management teams for Consumer Retail and Commercial ancillary software and vendor implementations and maintains current systems and software, releases, integration and testing
Work to optimize loan process functionality
Perform non-technical and some technical system administration
Ensure loan systems meet legal and regulatory requirements, working closely with Business Applications and Compliance.
Manage and monitor Credit Bureau coding accuracy, fatal error reports from each bureau and work with divisions to correct issues
Manage e-Oscar set, route and track status with divisions
Ensure all regulatory requirements of FACTA, FCRA, etc. are being followed.
Participate in data integrity verification of the ancillary products in relationship to data in the core system and perform report reviews and coordinate maintenance and correct with the division banks.
Perform Quality Control Division reviews for audit identified service related processes
Work with Corporate Loan Services/Systems Supervisor to proactively identify control gaps or control deficiencies, and continue development of the Corporate Loan Operation quality control program
Organize, participate and report findings to Corporate Management
This includes but is not limited to quality control and reporting of SOX, newly developed procedures and other identified audit exceptions in all areas of Corporate Loan Operations
The quality control will enhance the first line of defense and highlight training opportunities at the division level.
Provide loan ancillary product, process and credit bureau customer support to the division banks
Work directly with loan operation users to troubleshoot business questions and/or issues and, as necessary, engage Business Application, Compliance and /or Management to resolve
Participate/coordinate the writing of procedures for loan operations, processes and other areas as assigned.
Participate and help manage the M&A conversion detail and mapping for a successful addition to our Glacier Bank Family of Banks
This will include meeting attendance, research in various loan areas, systems and mapping
Follow through with assisting in any post conversion clean-up and training where necessary.
Manage vendors and system providers to utilize application to fullest capacity and may process vendor payments.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed below are representative of the knowledge, skill, and/or ability required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred	Education Level	Description
Required	High School Diploma / GED	A high school diploma or equivalent is required
Preferred	Associate Degree	Associates Degree in a Business related field is preferred.

Experience

Required/Preferred	Experience Level	Description
Required	3 years	Minimum of three years experience working in a lending environment such as Loan Processing, Loan Servicing, or Loan Operations is required.
Preferred	Knowledge Of	Loan origination process experience preferred.
Preferred	Knowledge Of	Credit Bureau Reporting experience preferred.
Preferred	Knowledge Of	Experience with Jack Henry core system is preferred.

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred

License/Certification

Description

Required Skills and Abilities

A significant level of trust, credibility and diplomacy is required
In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature
Communications may involve motivating, influencing, educating and/or advising others on matters of significance.
Demonstrated experience working with all levels of management.
Experience using loan origination software preferred.
Experience using banking core programs and/or loan servicing programs (i.e
Jack Henry Silverlake).
Knowledge of lending regulations and compliance.
Analytical and organizational skills.
Excellent interpersonal and verbal/written communication skills.
Ability to coach and interact well with people from various loan departments.
Effective time management skills.
Must be detail-oriented and self-motivated.
Ability to work independently with little direct supervision.
Must handle multiple projects concurrently.
Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.
Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Corporate Loan Operating Services Specialist

Job Description

See Your Match Score

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