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Position Summary

The Loan Servicing Specialist will mainly be responsible for overseeing the loan accounts of borrowers which includes processing loan payments, handling customer inquiries, maintaining accurate records, and ensuring compliance with loan agreements and regulations. 

Duties & Responsibilities

• Serve as first point of contact for current clients to resolve issues related to their loan with HouseMax.
• Following up timely and consistently with past due accounts via email and phone.
• Maintaining target cure rate for default prevention portfolio in line with industry targets. 
• Preparing loan documentation for business purpose real estate loans.
• Processing loan payments.
• Manage escrow process for taxes and insurance.
• Act as liaison between various counterparties regarding information on the portfolio and specific loans.
• Boarding newly funded loans to our Servicing platform.
• Complete post booking audit on loans booked the previous day.
• Track insurance and review for correct lienholder information and coverage amount.
• Monitor for force placing insurance.
• Prepare payoff requests and loan extensions.
• Process paid loans, prepare and file collateral releases.
• Provide quality daily updates on the status of loans throughout its life.
• Demonstrate excellent organizational skills as well as being a thoughtful, yet efficient, problem-solver. 

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3+ year of loan servicing experience preferred.
• Construction/loan knowledge is a benefit.
• Proficient in Microsoft Office 365, basic knowledge of Microsoft Excel preferred.
• Must be detail-oriented, possess good communication and customer service skills, and most importantly, be able to work well in a collaborative team environment.

Position Type/Expected Hours of Work

• This is a full-time position. Days and hours of work are Monday through Friday, and occasional evening and weekend work may be required as job duties demand.

EEO/ADA

• HouseMax provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

• The majority of the tasks associated with this position will be performed indoors, however, some duties will require the ability to function outdoors with exposure to seasonal weather conditions for short periods of time. Travel is up to 5% of the time.

Physical Requirements

• To comply with the Americans with Disabilities Act (ADA) of 1990, which prohibits discrimination against qualified individuals based on disability, it is necessary to specify the physical, mental, and environmental conditions of the Essential Duties of the job. Use these codes to complete this section: Rarely: 5-30%; Frequently: 30-70%; Consistently: 70-100%; N - Not at all

• Bend - R
• Sit - C
• Read/comprehend - C
• Read Small Print - C
• Squat - R
• Stand - C
• Write - C
• Is exposed to excessive noise - R
• Crawl - N
• Walk - C
• Perform calculations - C
• Is around moving machinery - N
• Climb ladder - N
• Push/Pull - R
• Communicate orally - C
• Drives motorized equipment
• Kneel - R
• Extensive Typing - C
• Reason and analyze - C
• Works in confined quarters - C
• Climb Stairs - R
• Reach at Shoulder level - R
• Reach above shoulder level 
• Driving - R
• Handle objects (manual dexterity): conventional computer hardware and office supplies - C
• Is exposed to dust, fumes, gases, radiation, microwave - R
• Use fine finger movements - C
• Is exposed to marked changes in temperature and/or humidity - R
• Vision:
• Near - C
• Far - C
• Depth Perception/Color - C
• Hearing:
• Ordinary conversation - C
• Above noise - C
• Must carry/lift loads of: 
• Light (up to 25 lbs.) - C
• Moderate (25 – 50 lbs.) - R
• Heavy (over 50 lbs.) - N

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employees are expected to come to work punctually every scheduled work day, presenting a professional and positive Company image in keeping with the objectives of the Company. This job description is not meant to be an all-inclusive list of duties, functions, and/or responsibilities of this position. The immediate supervisor may assign other related functions and responsibilities as required to complete assignments or initiatives. HouseMax reserves the right to change, add, delete, or modify job functions as necessary based on business necessity with or without notice. The Company or associate, independently, has the right to terminate employment at any time for any reason; employment is at will. This job description does not promise or guarantee continued employment with HouseMax.