Client Service Representative - Work From Home
Job Description
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About Us
For more than 70 years, we’ve proudly partnered with labor unions, credit unions, and professional associations across North America to provide reliable permanent benefits. Our mission is simple: protect working families by giving them security, stability, and peace of mind. As we continue to grow, we’re looking for driven individuals who want more than just a paycheck — people who are motivated by purpose, personal growth, and the opportunity to make a real difference.
Position Overview
We’re seeking entry-level representatives to serve as the first point of contact for members. In this role, you’ll explain benefit options, answer questions, and ensure families feel supported and confident in their coverage. It’s a great opportunity for individuals who thrive in people-focused work, enjoy collaborating in team environments, and want to build a meaningful career with lasting impact.
Key Responsibilities
Conduct virtual consultations with members via Zoom or phone to review benefits programs
Provide clear explanations, resolve concerns, and build long-term client trust
Maintain accurate records and complete all required documentation
Collaborate with team members to achieve performance goals
Share ideas and feedback to improve processes and enhance client experience
Qualifications
Legally eligible to work in the United States
High school diploma or equivalent (post-secondary education an asset)
Previous experience in customer service, sales, or teamwork-based roles preferred but not required
Comfortable with technology, including Zoom and digital record systems
Strong verbal and written communication skills
Skills That Will Help You Succeed
Collaborative, team-player mindset
Adaptable and able to thrive in new or challenging situations
Organized, dependable, and self-motivated
Confident when engaging with clients in a virtual environment
What We Offer
Comprehensive benefits package — health, dental, prescription coverage, life insurance, and travel protection
Remote-first flexibility — design a work schedule that fits your lifestyle
Recognition & rewards — performance-based bonuses and all-expenses-paid company trips (past destinations include Cancun, the Bahamas, and Las Vegas)
Career development — structured training, mentorship, and clear paths to advancement
Supportive culture — be part of a team where your contributions are valued and your growth is celebrated