Principal Security Managed Services Engineer
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
At NTT DATA, as a Principal Security Managed Services Engineer, your role will be crucial in creating and maintaining the security infrastructure for our clients. You will take the lead in designing, implementing, and managing complex security solutions. Your extensive expertise in security technologies and managed services will guide the team, ensuring that the most sophisticated and technical support is provided.
Each day, you'll collaborate with clients and internal teams to lead the design and architecture of managed security solutions tailored to unique requirements and business objectives. Overseeing the configuration and deployment of these solutions, you'll ensure that they adhere to industry standards and best practices. Your proactive approach will help identify and resolve issues, optimizing the performance of clients' security infrastructures.
You'll serve as a go-to expert for troubleshooting and resolving highly complex security incidents. Your role includes developing and maintaining technical documentation, creating automation scripts to streamline security operations, and driving continuous innovation. Whether it's implementing disaster recovery functions, managing projects, or extending support, your contribution will be vital in enhancing our clients' security posture.
Your leadership and subject matter expertise mean you'll provide guidance not only to your team of engineers but also to cross-functional teams. You'll play a significant role in ensuring compliance with industry regulations and DATA protection standards, fostering a secure and resilient environment.
Work with client business teams to understand business problems/requirements and provide relevant solutions in security area.
- Creates and maintains the security Infrastructure of managed service to clients.
- Provides highly technical or sophisticated in nature support across security technologies/security solutions.
- Provides consultancy support where fourth-line engineer teams were unable to resolve the problem.
- Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
- Acts as emergency support contact as needed, for critical client and business-impacting issues
- Communicates with other teams and clients for extending support.
- Leads the design and architecture of managed security solutions for clients, considering their unique requirements and business objectives.
- Oversees the implementation of security solutions, including security design, configuration, and deployment and ensures adherence to best practices and industry standards.
- Monitors and optimizes the performance of clients' security infrastructures, identifying and resolving issues proactively.
- Implements and maintains security measures, ensuring compliance with relevant industry regulations and DATA protection standards.
- Leads the troubleshooting and resolution of highly complex security-related incidents and problems and provides technical expertise and guidance to resolve critical issues.
- Continuously identifies opportunities to improve performance, security, and service delivery, driving process enhancements and technological advancements.
- Creates and maintains comprehensive technical documentation, including security diagrams, configurations, and operational procedures.
- Develops scripts and automation solutions, streamlining security operations, and enhancing efficiency.
- Plays a pivotal role in deploying and managing security solutions, integrating automation tools, and driving innovation to meet the evolving needs of clients.
- May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
- May work on implementing and delivering disaster recovery functions and tests.
- Performs any other related task as required.
- Excellent problem-solving skills with ability to identify complex security issues, brainstorm potential solutions and choose the best way to resolve an issue.
- In-depth knowledge of security technologies and understanding of managed services concepts.
- Excellent knowledge of security monitoring and management tools for performance optimization and troubleshooting.
- Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams.
- Project management skills and the ability to handle multiple tasks and priorities effectively
- Excellent scripting/programming skills.
- Strong scripting skills in languages such as Python, Perl, or ruby, and experience with automation tools like Ansible, Puppet, or Chef.
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- CCNP Security, PCNSC, PCNSE in Security / CCIE / CISSP / Automation certifications or equivalent preferred
- Firewall vendor certification is mandatory.
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
- Extended Managed Services experience handling complex Security Infrastructure.
- Extended knowledge and experience in ticketing tools, preferably Service Now.
- Extended experience working in multiple large Global Enterprise client outsourcing projects
- Extended vendor management experience.
- Extended in-depth experience and understanding of the IT industry and standards for IT service management.
- Extended experience in more than one area of expertise.
- Extended experience across Emerging technology and trends impacting IT operations.
- Extended experience in designing, implementing, and managing complex enterprise security solutions.
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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