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Associate, Customer Service Agent
Muntinlupa, Philippines, PhilippinesPosted 4 weeks ago
onsite
Job Description
- Primary interface of onsemi to external customers and vise versa.
- Provide customer satisfaction in processing customer orders.
- Collaborate with various functional groups within onsemi to ensure customers' requests are handled properly and in a timely manner.
- Independently answer correspondence, manage meeting with customers, and handle complaints and requests.
- Comply with Customer Service business rules, techniques, and protocols.
- Bachelor’s Degree in Industrial Engineering, Business Management and/or any Engineering related course.
- Knowledge on basic semiconductor processes and terminologies is an advantage.
- Willing to work on night and rotating shift schedule.
- Able to maintain positive, empathetic, and professional attitude toward customers at all times and respond promptly to their inquiries.
- Background in problem solving, analytical and negotiation skills. Full command of English language both written and spoken.
- Knowledge in Salesforce CRM tool is an advantage.
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here: