The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.
Required Skills
High School Diploma or Equivalent - Required.
2 years of customer service experience in healthcare - Required.
Technical Knowledge, Skills, and Abilities |
- Knowledge of Referral and Authorization Processes
| - Understanding of healthcare referral workflows, insurance requirements, and prior authorization procedures for visits, procedures, surgeries, and medications.
| - Customer Service and Communication Skills
| - Ability to provide courteous, clear, and professional communication to patients, providers, clinical teams, and other stakeholders.
| - Organizational and Time‑Management Skills
| - Ability to manage multiple tasks, track referrals, maintain accurate filing systems, and ensure timely processing.
| - Computer and Data Entry Proficiency
| - Skilled in using electronic health records, scheduling systems, databases, and communication platforms to route and process referral information.
| - Problem‑Solving and Investigative Skills
| - Ability to review incomplete referrals, identify missing information, and follow up proactively to ensure timely scheduling.
| - Attention to Detail and Accuracy
| - Strong accuracy in documenting information, obtaining correct authorizations, and routing communication to prevent delays in patient care.
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