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YMCA of Three Rivers

Intake and Information Specialist- Full-time Contract

YMCA of Three Rivers
Kitchener, ON, CAPosted 2 weeks ago
onsiteFT Contract

Job Description

Intake and Information Specialist


 

Location: Waterloo Region


 

Work Hours: 37.5 hours per week


 

Employment Type: Full Time - Contract


 

Number of Vacancies: 1

 

Anticipated Start Date: June 2, 2026

Contract End Date:  November 30, 2026 

 

Deadline to Apply: May 30, 2026

 

Guaranteed Starting Hourly Wage: $24.48

 

 

Total Rewards Package:


Wellness - The YMCA of Three Rivers is committed to the health and wellness of our teams. Full time employees receive…

  • Well-being days that can be used as they are earned 
  • Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
  • A free YMCA membership for yourself and your family which can be used to access our fitness centers 
  • Discounts on programs and services offered by the YMCA including child care services


 

Role Overview…


The Intake and Information Specialist is responsible for the intake of clients and maintaining information and resources in the resource centre for all client use. The Intake and Information Specialist works with Self-Directed clients and may be asked to provide support in both the Cambridge and Kitchener locations. The Intake and Information Specialist will deliver quality service within a fast-paced and target-driven environment.

 

What you will do… 

  • Provide welcoming first line customer service.
  • Create positive and productive relationships with clients.
  • Provide current labour market information in order to assist job seekers with their employment/educational goals.
  • Update, acquire and enhance resources used by participants to ensure appropriate referrals are made for barriers to employment. Included are mental health resources, housing, addiction, criminal involvement and any other identified needs.
  • Assist participants in the Resource Centre regarding computers, job searching, job bank or any other assistance they may require.
  • Assist clients with accessing and navigating Thrive Career Wellness Service.
  • Assist Self Directed clients with pre-employment activities (resume and cover letter preparation, mock interviews, employer research.)
  • Photocopy and submit resumes and cover letters for participants.
  • Ensure accurate information is entered and uploaded in all required systems within 24 hours for all client interactions, including self-directed and case managed clients. Accurate and detailed case notes for client information are a vital part of this role. 
  • Check systems (Common Assessment Portal) at least twice daily for referrals from various pathways, including Social Assistance through the Common Assessment portal, Targeted Referral (TRF) and Feedback, Request a Service Provider (RASP) and from the Serco Web Presence. Distribute referrals to Employment Coaches for initial case conferencing with Social Assistance Case Workers.
  • Maintain Information Management Systems by entering client data into the SSM’s information management systems and EOIS-CaMS.
  • Comply with data integrity and security policies on all systems: including but not limited to the SSM’s systems and EOIS-CaMS. Confirm data integrity by reviewing data for deficiencies or errors. Correct data incompatibilities and check outputs.
  • Keep information confidential.
  • Collaborate with other community service agencies.
  • Provide presentations and information to community groups, schools and agencies and other organizations involved in providing community-based programs.
  • Organize and deliver workshops on employment related topics.
  • Prepare internal reports utilizing internal systems.
  • Attend and actively engage in various internal and external meetings, representing the YMCA for the purpose of case conferencing, professional development, community engagement and relationship building.

What you will bring…

 

  • Completion of Community College degree/diploma in Human Services
  • Intermediate computer knowledge of Microsoft Office and Access
  • Excellent interpersonal and oral and written communication skills 
  • Ability to communicate in a 2nd Language an asset (Oral and Written) 
  • Acceptable Police Check 
  • 2-3 years employment services or social services experience 
  • Decisions related to client barriers, obstacles in achieving employment goals, placement suitability
  • Decisions related to cold calls to connect with employers
  • Working with employers and clients to resolve concerns and issues
  • Tasks are diversified and follow a wide range of standardized slightly complex procedures
  • Tasks are considered semi-routine and may be of several varieties
  • Moderate exercise of judgement generally covered by standards and precedents
    • Problems may occur as a regular part of the job 

This role requires regular travel across the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites. Valid G driver’s license and full time vehicle access is strongly recommended.

 

What you will gain….

 

You will join a dynamic team and an organization that has massive impact across our community. You will be joining a local organization, but you will also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you. You will also be eligible for a free YMCA membership, Training & Development opportunities, employee referral bonus and the employee assistance program. 

This role requires regular travel across the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites. A valid G driver’s license and full-time vehicle access are strongly recommended.


 

Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.


The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here. 


The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. 


In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws.  In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices.  For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website. 


Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.


To explore additional career opportunities with the YMCA of Three Rivers, please visit our Career Page.


 

About YMCA of Three Rivers
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Intake and Information Specialist- Full-time Contract at YMCA of Three Rivers | Renata