Job Description
Location - Must be based in Brazil
Why You Should Join Intelex?
Position Overview
What You’ll Do?
- Own and manage customer relationships within your portfolio, focusing on adoption, retention, and long‑term value
- Build trusted advisor relationships with customers at various levels, including Director and VP stakeholders
- Proactively identify risks, opportunities, and improvement areas to enhance the customer experience
- Advocate for customer needs internally by collaborating with Product, Services, Support, and Account Management teams
- Educate customers on product updates, roadmap initiatives, and Intelex programs
- Track customer health metrics and maintain clear success plans and action items
- Identify and manage risks through to resolution, ensuring timely follow‑up and communication
- Conduct Strategic Business Reviews for key and strategic accounts
- Capture customer success stories and support reference and advocacy initiatives
- Partner with Services and Account Management to support account growth through adoption, up‑sell, and cross‑sell opportunities
- Contribute to Customer Success campaigns in partnership with Marketing and CS leadership
- Continuously develop product knowledge to confidently communicate value and roadmap direction
What You Bring Must‑Have Qualifications?
- 2+ years of experience in a SaaS or technology environment (Customer Success, Account Management, Consulting, Project Management, or similar)
- Strong written and verbal communication skills in English
- Proven ability to build and maintain strong customer relationships
- Analytical mindset with strong problem‑solving and decision‑making skills
- Experience working with CRM and/or customer support platforms
- Ability to manage multiple priorities with strong organization and attention to detail
- Demonstrated success supporting customer retention and satisfaction
Nice‑to‑Have Qualifications
- Experience or knowledge of Environmental, Health, Safety, or Quality (EHSQ)
- Experience supporting enterprise or strategic customer accounts
- Ability to quantify success (e.g., renewal rates, adoption metrics, customer health scores)
- Experience presenting technical concepts to non‑technical audiences
Skills & Attributes
- Empathetic, patient, and confident communicator
- Comfortable engaging with diverse stakeholders and personality types
- Self‑motivated, curious, and eager to learn
- Adaptable and positive in a fast‑paced environment
- Results‑oriented with a strong sense of ownership
Education
- Bachelor’s degree, college diploma, or equivalent practical experience in Computer Science, Information Systems, or a related field
What You’ll Get?
- Opportunity to work with a global, market‑leading SaaS company
- A collaborative and inclusive culture that values growth and learning
- Exposure to enterprise customers across multiple industries
- Ongoing professional development and product enablement
- Competitive compensation and benefits package
- Flexibility to work in a hybrid or remote environment (role dependent)
- A clear path to grow your career in Customer Success and beyond
Our Commitment to Inclusion
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.