Senior Analyst Insurance Operation

Marsh is seeking a Senior Analyst, Insurance Operations to join our Insurance Operations function in Athens. Insurance Operations is responsible for the day-to-day delivery of Marsh’s insurance solutions—providing administrative and technical support to client-facing colleagues and helping ensure timely, accurate completion of insurance servicing activities.

This role is well suited for an insurance operations professional who already understands the fundamentals of insurance policies and servicing, enjoys working in a fast-paced operational environment, and can contribute quickly while continuing to grow as an individual contributor with support from more senior team members.

What you will be responsible for

• Deliver day-to-day insurance operations and servicing support aligned to internal procedures and service standards
• Complete a broad range of policy servicing and post-servicing activities, ensuring accuracy and timely execution
• Process registrations, updates, and operational transactions in internal systems, maintaining high data quality and attention to detail
• Manage reminders, follow-ups, and documentation requirements to support smooth ongoing servicing and reduce operational risk
• Maintain and update insurance records and supporting documentation, ensuring completeness and audit-ready standards
• Respond to operational queries and coordinate with internal stakeholders to resolve issues efficiently
• Identify exceptions, gaps, or errors, and escalate appropriately while proposing practical solutions and improvements
• Contribute to an environment with evolving priorities by staying organized, resilient, and focused on delivery

What you need to be successful

Required

• Prior experience in the insurance industry (insurance operations/servicing exposure is essential)
• Fluent Greek and English (written and verbal); Greek is mandatory native level for this role
• Strong interpersonal and communication skills with the ability to build effective working relationships
• Demonstrated ability to manage multiple priorities under pressure, remain calm, and deliver with accuracy
• A proactive, accountable mindset—able to work independently while collaborating closely with the team

Preferred

• Approximately 3+ years of relevant insurance operations / servicing experience (candidates with 1–2 years may be considered if experience is strongly aligned)
• Experience within an insurance brokerage or similar insurance servicing environment
• Bachelor’s degree
• possession of insurance brokerage license

Note on background fit
This role is primarily aligned to insurance operations / insurance servicing / brokerage-related work.

Working at Marsh

Marsh, a business of Marsh McLennan, is the world’s leading insurance broker and risk advisor. We help clients protect and grow their businesses by delivering meaningful risk solutions, supported by strong operational excellence and a collaborative culture.

Equal opportunity

Marsh McLennan is an equal opportunity employer. We are committed to building a diverse, inclusive workplace and consider all qualified applicants without regard to protected characteristics.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.