Product Complaints Specialist

Job Summary As a member of the Product Complaint Team receives and investigates product complaints via phone, email or SAP (Inova’s ERP system).  The Product Complaint Specialist responds to customer complaints on a broad range of technical questions regarding assay performance and other assay related concerns. Responsible for assessing customer issues and using judgement and technical expertise to carry out a variety of complaint investigation-related activities, including troubleshooting, investigations, product testing and providing complaint resolution to customers within an FDA...