Senior Analyst, Practice Management Application Support

Who we are
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Senior Analyst, Practice Management Application Support
We are seeking a highly motivated Application Support Senior Analyst with expertise in Dynamics 365 Finance & Operations (F&O) to join our team. This role is responsible for first level support of our practice management system, with a focus on ensuring training, stability, and continuous improvement of the D365 F&O platform.

As a Senior Analyst, Practice Management Application Support your responsibilities will include:
You will act as a key liaison between business stakeholders and IT teams to resolve issues, enhance system functionality, and support business operations. The successful candidate will bring a proactive mindset toward system stability, continuous improvement, and automation, a passion for ERP systems and enterprise application support, and the ability to bridge the gap between technical systems and business operations.

Doane Grant Thornton
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be a Senior Analyst, Practice Management Application Support? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:
• Completed post-secondary education (university degree and/or college diploma) in business administration, finance or accounting an asset.
• 2+ years of experience in application support or production support environments.
• Hands-on experience supporting Dynamics 365 Finance & Operations (F&O)
• Strong understanding of ERP business processes.
• Experience with incident management and problem management processes.
• Very strong verbal and written communication skills to work across all levels of the organization.
• Intermediate level computer skills – Excel, Word, and Outlook.
• Proven ability to multi-task and prioritize and consistently produce high-quality work while meeting deadlines in a demanding environment.
• Client-service focus with excellent problem-solving skills and sound professional judgment.
• Demonstrated strong attention to detail and accuracy.
• Willingness to roll up your sleeves whenever the need arises.
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and stakeholder management skills
• Detail-oriented with a focus on system reliability and user experience
• Experience with Dynamics 365 Project Operations is an asset.
• Experience with Azure services and D365 environment management.
• Familiarity with workflow configurations, security roles, and data entities in D365 F&O.
• ITIL certification or exposure to ITIL best practices.

At Doane Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

What's in it for you?

Profit sharing, Flex days, RRSP contributions, Firmwide holiday closure, Wellness benefits, Concierge-like benefits, Work from anywhere in Canada in the summer for 4 weeks, and more!

At Doane Grant Thornton, we believe compensation should reflect more than just market data—it should reflect you. We’re serious about compensation. We benchmark regularly across a wide spectrum of roles, industries, sectors, and levels to ensure our ranges are both competitive and current. But we don’t stop there. We also consider the unique strengths, experiences, and impact each individual brings to the table. Our salary ranges are reviewed annually, and where you land within the range depends on a mix of factors—your background, your skills, and how your contributions align with internal equity. To help start the conversation, the current salary range for this role is $56,600–$73,580 in Toronto. If the role is available in other locations, the range may differ to reflect local market factors.

Our special culture shines through when we have the opportunity to connect in person. That’s why we’re working in a model where teams are required to be together in the office 4 days per week.

Are you ready to Discover Your Purple?