Job Description
The Client Manager (CM) is responsible for managing the day-to-day relationship for assigned clients, ensuring
high levels of satisfaction, retention, and performance. The CM partners closely with preconstruction, operations,
sales, and project teams to ensure that client expectations are consistently met and that TDIndustries delivers
exceptional results
Essential Duties
- Serve as the primary point of contact for assigned clients and pursuits, ensuring clear communication,
timely and effective issue resolution, and alignment on service delivery. - Develops relationships with new clients and aligns opportunities with business objectives.
- Identifies and communicates "Win strategy" and Value Proposition, collaborates with others to align
resources to achieve desired outcome. - Partner with internal operations and construction teams to address performance issues impacting
overall client satisfaction. - Support client onboarding and satisfaction surveys.
- Track and analyze key client metrics, including revenue, gross margin, and customer satisfaction
(NPS). - Identify opportunities to improve delivery and client experience through proactive communication and
issue resolution. - Partner with operations and preconstruction teams to identify opportunities to differentiate our delivery
and support proposal and pricing development. - Maintain accurate and up-to-date client records within the CRM system, ensuring visibility of key
account activities and touchpoints. - Coordinates with the Construction Operations Team to ensure a smooth hand-off of new clients,
ensuring a smooth transition between Preconstruction, Operations, and Building Services (additional
offerings). - Contribute to performance tracking and reoccurring project reviews.
- Perform other duties as required
Work performed in an open office / collaborative environment.
Minimum Requirements
- Bachelor’s degree in Business, Construction, or Engineering preferred or significant relevant experience
considered. - 5+ years of experience in client relationship management, construction sales, or construction operations—
preferably within HVAC, Process, and Plumbing trade construction or technical operations - Proven ability to manage multiple client relationships and competing priorities.
- Strong interpersonal, communication, and problem-solving skills.
- Understanding of construction delivery and operational performance metrics.
- Experience using CRM platforms (e.g., HubSpot, Salesforce, or equivalent).
- Detail-oriented and highly organized with a focus on accountability and follow-through.
- Ability to work collaboratively with cross-functional teams to achieve client outcomes
Grow Your Career with TDIndustries
Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.
Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.
Join a growing team where your skills matter, and your future is built to last.
At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.
- Bachelor’s degree in Business, Construction, or Engineering preferred or significant relevant experience
considered. - 5+ years of experience in client relationship management, construction sales, or construction operations—
preferably within HVAC, Process, and Plumbing trade construction or technical operations - Proven ability to manage multiple client relationships and competing priorities.
- Strong interpersonal, communication, and problem-solving skills.
- Understanding of construction delivery and operational performance metrics.
- Experience using CRM platforms (e.g., HubSpot, Salesforce, or equivalent).
- Detail-oriented and highly organized with a focus on accountability and follow-through.
- Ability to work collaboratively with cross-functional teams to achieve client outcomes
- Serve as the primary point of contact for assigned clients and pursuits, ensuring clear communication,
timely and effective issue resolution, and alignment on service delivery. - Develops relationships with new clients and aligns opportunities with business objectives.
- Identifies and communicates "Win strategy" and Value Proposition, collaborates with others to align
resources to achieve desired outcome. - Partner with internal operations and construction teams to address performance issues impacting
overall client satisfaction. - Support client onboarding and satisfaction surveys.
- Track and analyze key client metrics, including revenue, gross margin, and customer satisfaction
(NPS). - Identify opportunities to improve delivery and client experience through proactive communication and
issue resolution. - Partner with operations and preconstruction teams to identify opportunities to differentiate our delivery
and support proposal and pricing development. - Maintain accurate and up-to-date client records within the CRM system, ensuring visibility of key
account activities and touchpoints. - Coordinates with the Construction Operations Team to ensure a smooth hand-off of new clients,
ensuring a smooth transition between Preconstruction, Operations, and Building Services (additional
offerings). - Contribute to performance tracking and reoccurring project reviews.
- Perform other duties as required
Work performed in an open office / collaborative environment.