Job Description
At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.
What will your job look like?
The Corporate Dispatcher serves as the primary point of coordination between clients, drivers, subcontractors, and internal teams, ensuring accurate, efficient, and timely delivery of courier services. This role is critical for on-time performance, client satisfaction, and day-to-day operational continuity. The Corporate Dispatcher actively communicates with drivers, responds to client requests, schedules on-demand trips, monitors trips and routes in real time, identifies and takes initial action on coverage gaps, escalate unresolved issues to the Lead Dispatcher or Supervisor to ensure service continuity. This role maintains proactive communication to uphold STAT’s high standards of reliability, responsiveness, and care.
What you’ll do:
Dispatch and Route Coordination
Schedule and assign daily courier trips and routes including weekends, after hours, and holidays to ensure optimal efficiency and driver coverage
Monitor drivers and routes through scheduling software in real time to track progress and proactively anticipate the need to make schedule adjustments, reroute as needed, and resolve service interruptions
Ensure timely, accurate, and complete trip documentation (proof of delivery, signatures, notes, memos, photos, etc.), proper laboratory and pharmaceutical product temperature monitoring, bar code scanning, and log updates
Adjust driver assignments to meet changing priorities, volume spikes, or emergencies
Monitor and track driver availability, coverage levels, and service-level performance, proactively identifying and escalating gaps that may impact on time delivery
Reconcile trip manifests and ensure all trip data is included, (e.g. pick-up/drop-off times, pictures, bar code scanning, and temperature logs) is accurately recorded, and corrected in the dispatch systems and client databases within required timeframes
Provide on-road support and guidance to drivers, including directions, traffic conditions, road conditions, weather and troubleshooting
Assist with onboarding and training new drivers and dispatchers on procedures, technology, and company protocols
Demonstrate the ability to think critically, solve problems and deescalate conflicts
Client Service and Communication
Serve as the first point of contact for client inquiries, requests, and issue resolution
Maintain courteous, professional, and timely communication with clients, drivers, vendors, etc. via all communication methods (phone, text, chat and email)
Provide status updates to clients on any trip delays, rescheduling, and or cancellations including inclement weather planning and road conditions, confirmation of deliveries, and timely problem escalation
Record all client interactions and service details in dispatch software
Partner with account managers to identify and resolve recurring service concerns
Incident and Accident Reporting
Document and report all incidents, accidents, and service interruptions to management promptly
Participate in accident/incident response protocols and ensure proper escalation and follow-up
Operational Support
Ensure all required trip and driver data is entered accurately into dispatch systems
All methods of communication are handled in accordance with established KPIs and performance standards
Coordinate with billing and operations for driver compliance, pay accuracy, and documentation
Prepare shift handoff reports and communicate critical updates to the next dispatcher or lead
Support continuous improvement initiatives focused on reducing service delays and errors
Performance and Quality
Monitor key performance indicators (KPIs) such as on-time delivery, accuracy, and route efficiency
Provide feedback on driver performance, recognition, and assist with service evaluations
Identify and escalate issues that could impact delivery performance or client satisfaction
Participate in periodic service evaluations and contribute ideas for service improvements
Collect client feedback to track and identify service improvement opportunities
Technology Utilization
Effective and timely operation of dispatch and scheduling software, communication methods, and data analysis tools
Utilize GPS/GIS systems for route optimization and tracking
Ensure all trips on the dispatch board are properly dispatched and closed on time per trip requirements
What you’ll need:
Experience, Education & Certifications:
High School Diploma or G.E.D.
Minimum 1-3 years of experience in Client Services, Data Entry, or Dispatch
Experience in developing, promoting and building key relationships with all key stakeholders
Strong organizational and multitasking abilities in a high-volume environment
Skills:
Thorough knowledge of the courier industry and ability to use proper terminology
Knowledge of cost analysis and budgets
Ability to maintain high level of confidentiality
Detail oriented and ethical
Exemplary interpersonal and communication skills
Moderate to advanced computer skills
Strong organization skills and ability to identify, prioritize and respond to multiple deadlines
Works independently and demonstrates effective problem-solving skills
Demonstrate leadership skills, including but not limited to delegating, planning and coaching
Ability to handle questions and resolve issues in a constructive manner
Adaptability to learn new systems
Excellent verbal and written communication skills
Reliable, punctual, and attentive to detail
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Leadership Mentoring Opportunities
Salary Min: $19/HR
Salary Max: $19/HR
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier’s People & Culture.