Senior Manager Genesys Cloud Workforce Management

The Senior Manager, Genesys Cloud & Workforce Management is a strategic and technical leader responsible for overseeing Genesys Cloud platform engineering and workforce management operations across ComPsych’s Behavioral Health and Absence Operations divisions. This role leads the design, optimization, and governance of the Genesys Cloud environment while driving workforce management strategy, including forecasting, scheduling, real-time management, analytics, and employee engagement initiatives through Centrical.