Job Description
Communications Officer
£38,518 per annum (pro rata) | Bath | Full Time, 37 hours per week | Hybrid
6-Month Fixed Term Contract
Your Words. Our Purpose. Homes for Good.
Good communication changes how people feel about the help that’s available to them. The right words, in the right place, at the right time can turn a confusing service change into something clear, or a missed opportunity into one a customer actually takes up.
That’s the difference you’ll make here. As our Communications Officer, you’ll create engaging content that helps customers understand our services, supports important campaigns and keeps people informed about the things that matter to them. From website updates and newsletters to social media and customer emails, you’ll turn complex information into clear, accessible messages that build trust and confidence.
You’ll work closely with colleagues from across the organisation to understand their services and communicate them effectively to customers. We’re looking for someone who enjoys writing, has a strong eye for detail and can create engaging content across a range of channels, using simple design skills to bring messages to life where needed.
What you’ll be doing
Creating clear, engaging communications that help customers understand our services and the support available to them
Turning complex information into simple, accessible content that customers can easily understand and act on
Writing and publishing content across a range of channels, including newsletters, websites, social media, customer emails and campaigns
Supporting communications around service changes, improvement programmes and customer-facing projects
Working with colleagues across the business to gather information and develop effective customer communications
Creating simple communications materials and digital assets that support campaigns and bring content to life
Helping to ensure all communications are accurate, accessible, on-brand and consistent in tone of voice
Arranging translations and alternative formats so that information is accessible to all customers
Supporting wider communications activity, including media monitoring, supplier liaison and campaign delivery where needed
More about you
You’re a confident writer who enjoys turning complex information into clear, engaging messages. You have a strong eye for detail and care about getting things right for the people reading them.
You don’t need experience in social housing. We’d love to hear from people with a background in the public sector, charities or other not-for-profit organisations, and we welcome transferable experience from any field.
Essential:
Confident writing clear, accurate and engaging copy for different audiences
Experience in a communications, marketing or content role
Able to turn complex information into simple, accessible messages
Experience creating and publishing content across a range of channels
Comfortable using content management systems to update website content
Simple design skills to bring messages to life, using tools like Canva, InDesign or Illustrator
Strong attention to detail and a good sense of tone of voice
Organised, able to juggle priorities and hit deadlines in a busy environment
Desirable:
Experience of customer communications or customer-facing campaigns
Experience working with designers, printers or other suppliers
Awareness of GDPR and using data appropriately in communications
Experience in the public, charity or housing sector
What you’ll get in return
Beyond a salary of £38,518 (pro rata) and the chance to make a real difference every day, you’ll get:
26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years, pro rata
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Hybrid working (3 days office, 2 days home)
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your own wellbeing
About Curo
We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.
We’re committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected]