Senior Technical Service Engineer

Summary:

This role leads by example in delivering industry’s best customer support experience. This position  develops deep expertise in target customer applications, as well as strong personal customer relationships. works side by side with sales and utilizes strong technical acumen and interpersonal skill to technically sell the product, as well as creates and maintains relevant customer and industry networks.

Essential Functions:

• Utilize deep application expertise to develop new product extensions with current technology platforms and to provide customer testing differentiated value
• Provide product and/or application expertise, ongoing technical support, and custom testing to existing customers
• Create and maintain relevant customer and industry networks
• Develop technical documents and provide training to fabricators, OEMs and sales engineers regarding proper and effective use of our materials (web tool concepts, white papers, etc)
• Extract information from the customer and effectively network to find solutions
• Collaborate with research and development and the innovation center in the development and technical qualifications of new products and/or applications
• Aid in development of future technology platforms 
• Other duties as assigned

Qualifications:

• Bachelor’s Degree in Engineering or related technical field.  May consider equivalent work experience in lieu of degree
• 6+ years of experience in research and development, new product development or application development
• Demonstrated success in selling technical solutions           
• Travel:  Up to 50%