Back to jobs
Senior Seasonal Admissions and Parking Associate
Bronx ZooPosted 4 days ago
onsite
Job Description
Park: Bronx Zoo
Department: Admissions & Parking
Title: Senior Associate
Employment Type: Temporary
Status: Non-Exempt
Grade Level: Hourly
Pay: $17.50/hour
Reports To: Supervisor / Assistant Manager / Manager of Sales Operations
Schedule: Must be available to work weekends and holidays; weekday shifts available
Hours: Typically 8:45 AM – Park Closing, dependent on weather and attendance; schedule subject to change during peak seasons, including Holiday Lights
Position Summary
The Senior Associate for Admissions Sales Operations supports onsite sales efforts, with a strong focus on membership sales and guest service. This role helps drive revenue, supports peers, and ensures an excellent experience for guests from entry to exit. Senior Associates may step in to assist with operational leadership when needed and help maintain smooth daily operations.
Core Responsibilities
Sales Leadership & Support
• Promote Admissions products, especially memberships and upgrades
• Engage guests in clear and friendly conversations about membership benefits
• Process new and renewal memberships using the point-of-sale system
• Follow all WCS cash handling procedures
• Support and mentor peers with sales skills and selling best practices
• Assist in real-time feedback and coaching during shifts, as directed by Sales Operations leadership
Guest Experience & Service
• Deliver welcoming, informed, and proactive service to all guests
• Respond to membership questions and resolve concerns professionally
• Maintain familiarity with park offerings, membership options, and current promotions
• Help ensure a smooth and value-focused entry process for members and new buyers
Operational Support
• Assist with guest service or operational issues in the absence of a lead
• Support training efforts for new staff and contribute to a positive team culture
• Maintain clean, organized, and stocked work areas
• Remain at assigned posts and be able to travel between locations in the park
• Support additional operational tasks as assigned
Department: Admissions & Parking
Title: Senior Associate
Employment Type: Temporary
Status: Non-Exempt
Grade Level: Hourly
Pay: $17.50/hour
Reports To: Supervisor / Assistant Manager / Manager of Sales Operations
Schedule: Must be available to work weekends and holidays; weekday shifts available
Hours: Typically 8:45 AM – Park Closing, dependent on weather and attendance; schedule subject to change during peak seasons, including Holiday Lights
Position Summary
The Senior Associate for Admissions Sales Operations supports onsite sales efforts, with a strong focus on membership sales and guest service. This role helps drive revenue, supports peers, and ensures an excellent experience for guests from entry to exit. Senior Associates may step in to assist with operational leadership when needed and help maintain smooth daily operations.
Core Responsibilities
Sales Leadership & Support
• Promote Admissions products, especially memberships and upgrades
• Engage guests in clear and friendly conversations about membership benefits
• Process new and renewal memberships using the point-of-sale system
• Follow all WCS cash handling procedures
• Support and mentor peers with sales skills and selling best practices
• Assist in real-time feedback and coaching during shifts, as directed by Sales Operations leadership
Guest Experience & Service
• Deliver welcoming, informed, and proactive service to all guests
• Respond to membership questions and resolve concerns professionally
• Maintain familiarity with park offerings, membership options, and current promotions
• Help ensure a smooth and value-focused entry process for members and new buyers
Operational Support
• Assist with guest service or operational issues in the absence of a lead
• Support training efforts for new staff and contribute to a positive team culture
• Maintain clean, organized, and stocked work areas
• Remain at assigned posts and be able to travel between locations in the park
• Support additional operational tasks as assigned