Senior Group Manager, Field Technical Ops
Job Description
At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
WORK MODEL
WHAT YOU WILL DO
- Provide Dealers and related third Parties with world class technical information and diagnostic tools to effectively and efficiently maintain and repair Hyundai and Genesis vehicles in the US.
- Provide Dealers with an essential tools and equipment program to exceed their efficiency and productivity needs for vehicle diagnosis and repair. Manage dealer compliance, maintenance, and proactive improvements to support business and operational planning objectives.
- Support achieving company objectives for Fix Right First Time in support of benchmark levels of Service Satisfaction/CSI and Total Cost of Quality including warranty cost. Support NHTSA compliance through effective support of recall/campaign completion.
HOW YOU WILL MAKE AN IMPACT
- In collaboration with HMC and Quality/Service Engineering, lead the publication of the Service Manuals, Technical Information and TSBs (Developed by QSE) and other publications to provide dealers and the repair industry with the information needed to properly maintain, diagnose, and repair vehicles. Leverage omni channel technology to distribute this information to users.
- In collaboration with HMC and key affiliates, develop, implement, and support the global diagnostic tool platform and applications to enable dealers and appropriate 3rd parties to effectively and efficiently diagnose and repair vehicles.
- Validate effectiveness of Technical Information and Diagnostic Tools to support technicians and suggest improvements to increase effectiveness. Periodically validate dealer technical tools compliance.
- Conduct dealer technical / tool process evaluations.
- Recognize and report possible Safety issues per NASO processes.
- Lead the Special Service Tools team through all aspects of developing and improving Hyundai and Genesis tools, equipment and facility programs including EV and Fuel Cell technology. Maintain and exceed pace with industry best practices for positive technician experience, efficiency, and productivity.
- Develop the internal employee staffing and external partner strategy for staffing to perform group roles and responsibilities. Recruit, train, motivate and retain the employees in alignment with HMNA policies and procedures.
- Develop the business plan and budget needed to perform group roles and responsibilities in accordance with HMNA policies & procedures. Track budget and adjust budget or activities as needed.
- Evaluate, select, contract with, and manage the performance of vendors needed to perform group roles and responsibilities in accordance with HMNA policies and procedures.
- Collaborate with related Service, CX, Quality, Aftersales and Sales/Field Ops to achieve group and to support achieving other company objectives such as Retail Sales, CSI, IQS, VDS, Total Cost of Quality (TCQ), Aftersales etc. Coordinate with the Retail Experience and Training Group who develop and deploy training to dealer staff including dealer technicians.
WHAT YOU WILL BRING TO THE ROLE
- Must be a high school graduate.
- Bachelor’s degree required in Engineering or related science.
- Master’s degree a plus.
- Ten or more years of related Automotive or similar technical industry experience required.
- Three or more years of Managerial experience desired.
- Proficient in Word, Excel, PowerPoint and Access.
- Thorough automotive technical knowledge required.
- Strong written and oral communication skills.
- Strong analytical/problem solving ability.
- Strong data management/general and statistical analysis/reporting capabilities.
- Strong organizational skills yet flexible to accomplish objectives that are often subject to change.
- Able to work independently with minimal supervision and direction.
WHAT HYUNDAI CAN OFFER YOU
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- 401(k) retirement plan with Employer Match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Vacation and sick time off
- Employer-paid basic life and disability coverage, including Paid-Family Leave.
- Mental health, wellbeing, and employee assistance program
- Health advocate (support)
- Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
- External Training and Development Programs
- Compensation Range: $149,800.00 - $214,000.00 annual base salary
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page.
OTHER DETAILS
- Normal office duties.
- Occasional lifting and/or vehicle mechanical assembly/disassembly.
- Work requires vehicle evaluations, travel to meetings, site visits, and inspections. This requires possession of a valid state driver’s license and good driving record.
- Work requires willingness to work a flexible schedule. Work may require occasional weekend and/or evening work.
- Up to 25% domestic travel and occasional international travel, including Korea.
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.