Help Desk Analyst (24x7 Operations)

Edgewater Federal Solutions is seeking Customer Support Analysts to support a Department of Defense (DoD) client service desk environment. This role provides front‑line customer assistance in a fast‑paced, compliance‑driven operations setting, supporting users through phone, chat and self-service tickets. The Customer Support Analyst will be part of a 24/7/365 coverage team that will require working shifts to include afternoons, nights, weekends and holidays.