Customer Support Specialist (f/m/d)

Location:

Mannheim, Baden-Wurttemberg, Germany

Job ID:

R0127391

Date Posted:

2026-05-28

Company Name:

HITACHI ENERGY GERMANY AG

Profession (Job Category):

Sales, Marketing & Product Management

Job Schedule: 

Full time

Remote:

No

Job Description:

The Opportunity

In this role, you will play a key part in ensuring the smooth commercial execution of our projects. You will oversee billing processes, ensure compliance with accounting and tax regulations, and serve as a vital interface between project teams, finance, and external stakeholders.
Success in this role requires close collaboration with cross-functional teams and a strong team-oriented mindset.

How You’ll Make an Impact

• Manage end-to-end customer invoicing in line with HGB / IFRS and tax regulations across project, service, and rental business
• Oversee billing plans, advance payments, and bank guarantees
• Monitor receivables and drive follow-up on overdue payments
• Handle credit notes and ensure overall billing accuracy
• Coordinate master data (MDG) workflows for business partners
• Prepare export, customs, and shipping documentation including compliance requirements
• Act as a commercial partner to Sales and Project Management throughout the project lifecycle
• Ensure compliance with internal controls (SOX), audits, and regulatory standards

Your Background

• Degree in Business Administration, Finance, Accounting, or similar qualification
• Relevant experience in commercial project handling, accounting, or controlling
• Strong SAP knowledge (ideally SD and CO) and good understanding of billing processes
• Solid knowledge of HGB / IFRS and tax regulations
• Strong analytical skills with a structured and detail-oriented working style
• Team-oriented mindset with the ability to collaborate across functions and cultures; fluent in German and English

More about us

• Future: A growing and secure working and market environment
• Team: A motivated and supportive team with a mix of young and experienced colleagues by your side
• Collective Agreement: IG Metall collective agreement including additional payments
• Vacation: 30 days of vacation
• Fitness: Access to numerous fitness studios across Germany
• Company Bike: Use of our job bike program
• Discounts: Our discount portal offers many benefits

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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