Analyst – Sales and Compliance Operations

The Sales & Compliance Analyst is a proactive problem solver and collaborator who thrives in a fast-paced, evolving environment. This role requires a curious, self-driven individual who takes ownership of complex initiatives, identifies opportunities for improvement, and continuously seeks better ways of working. The ideal candidate demonstrates a growth mindset, embraces ambiguity, and consistently delivers high-quality results.

The Sales & Compliance Analyst position is part of Strategic Operations & Business Analytics - a fast-paced, innovative team responsible for supporting the Merchant Services, US (MS – U.S.) Client Management Organization. This role allows the incumbent to develop and gain knowledge of the Global Merchant & Network Services business, experience working as part of a large, national organization, and opportunity to drive and lead key projects. Reporting to the Senior Manager, the Sales & Complaince Analyst will collaborate across the organization with internal and external stakeholders and partners to drive forward business critical tasks.

Shift Timings - 4:30 PM to 1:30 AM 

• Own and manage key initiatives, ensuring end-to-end accountability for execution and outcomes
• Navigate complex operational challenges and proactively identify solutions to improve processes and scalability
• Serve as a critical thinker who questions existing workflows and identifies opportunities for optimization
• Partner cross-functionally to drive progress on business-critical priorities, removing blockers and accelerating execution
• Identify and implement opportunities to leverage AI, automation, and new tools to improve efficiency and impact
• Continuously seek feedback and apply learnings to improve performance and team effectiveness
• Ensuring a strong control and compliance environment (Data Security, Risk Initiatives).
• Balance multiple priorities while maintaining high standards of quality, accuracy, and delivery

• Strong merchant background with an ability to navigate through the various internal departments.
• Strong project management skills.
• Excellent organization and attention to detail.
• Strong verbal and written communication skills.
• Ability to manage workflow and timing on multiple projects simultaneously.
• Ability to act independently and work cohesively with a virtual and in office team.
• High motivation and willingness to assume accountability to do what it takes to get the job done.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.