SSCI Engineering Technician

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

SUMMARY

The SSCI Engineering Technician is a technical execution role within the Site Systems & Continuous Improvement Engineering (SSCI) organization.

SSCI is responsible for advancing Continuous Improvement, Environmental, Health & Safety (EHS), Total Productive Maintenance (TPM), Facilities, Product Failure Analysis & Repair, Sustainability, and other site systems that support operational excellence, customer satisfaction, and scalable business growth.

This position serves as a primary execution resource for SSCI work through implementation, investigation, data collection, problem solving, and follow-through activities. The role is aligned to a primary product area, such as Pumps or Heaters, while supporting broader business priorities as needed.

The ideal candidate is self-motivated, hands-on, and driven to improve systems, solve problems, and deliver measurable business impact.

Success in this role is measured by business value delivered through Continuous Improvement, effective product failure analysis, field service support, implementation of site system initiatives, and contribution to long-term operational performance.

ESSENTIAL JOB FUNCTIONS

Continuous Improvement & Operational Excellence

• Support Continuous Improvement initiatives through data collection, observation, implementation support, and follow-through activities.
• Participate in shop-floor observation activities, time studies, process evaluations, value stream mapping, rapid improvement events, and other improvement efforts.
• Assist with productivity, throughput, quality, cost reduction, and operational improvement projects.
• Support collection and analysis of data used to identify, prioritize, validate, and sustain improvements.

Product Failure Analysis, Repair & Field Service Support

• Perform product inspection, troubleshooting, teardown, repair/rebuild, testing, documentation, and failure analysis for returned or field-affected products.
• Prepare failure analysis reports, field service reports, and investigation summaries that clearly communicate findings, conclusions, and improvement opportunities.
• Support occasional field service activities, customer recovery efforts, product evaluations, and on-site technical investigations.
• Support product failure analysis, repair, and field service activities as strategic business functions by identifying improvement opportunities and contributing to customer retention and business growth.
• Participate in customer-facing activities as needed to support investigations and recovery efforts.

Site Systems Support

• Support implementation and sustainment of site system initiatives including Environmental, Health & Safety, Total Productive Maintenance, Facilities, Sustainability, Operational Excellence, and the IDEX Green Initiative and related sustainability efforts.
• Assist with implementation of visual controls, standard work, safety improvements, equipment reliability activities, and other system improvements.
• Support audits, assessments, inspections, and improvement activities associated with SSCI priorities.
• Support improvement and reliability initiatives associated with equipment and facility systems while maintaining focus on system improvement.

Technical Execution for SSCI Initiatives

• Support Engineering, Operations, Quality, Supply Chain, and other business functions through SSCI priorities and initiatives.
• Develop and update technical documentation when directly supporting Continuous Improvement, Product Failure Analysis & Repair, field service, or site system priorities.
• Support implementation activities associated with approved improvement projects and business initiatives.

PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

• Ability to work in office, manufacturing, warehouse, laboratory, and occasional field service environments.
• Ability to stand, walk, bend, reach, kneel, crouch, and move throughout work areas while performing hands-on technical activities, including product inspection, troubleshooting, teardown, repair/rebuild, testing, data collection, and documentation.
• Ability to lift, carry, push, pull, or move parts, tools, test equipment, and materials up to 45lbs.; heavier items require team lift or mechanical assistance.
• Ability to use hand tools, basic test equipment, computers, keyboards, and standard office/manufacturing equipment; visual acuity required for close detail work, inspections, drawings, computer use, and documentation.
• Work may involve general manufacturing conditions, including noise, moving equipment, chemicals, cleanroom or controlled environments, warehouse areas, and required personal protective equipment.
• Frequent interaction with Engineering, Operations, Quality, Supply Chain, EHS, Facilities, Sales/customer-facing teams, and other internal stakeholders; occasional interaction with customers, distributors, or field personnel to support investigations, field service, or customer recovery efforts.
• Occasional travel (including international), typically less than 20%, may be required to support field service activities, investigations, training, and customer recovery efforts.

QUALIFICATIONS

• Associate degree in a technical field preferred, or equivalent combination of education, training, and hands-on technical experience.
• Experience in manufacturing, engineering, maintenance, technical service, product repair, failure analysis, equipment support, or similar hands-on technical environments preferred.
• Strong mechanical and electrical troubleshooting aptitude, with the ability to identify issues, investigate causes, and support practical corrective actions.
• Ability to read and interpret technical drawings, procedures, work instructions, specifications, test requirements, and basic product or equipment documentation.
• Ability to inspect, troubleshoot, disassemble, repair/rebuild, test, and document findings on products, equipment, tooling, or process-related issues.
• Ability to safely use hand tools, measurement tools, test equipment, computers, and standard manufacturing or office equipment.
• Ability to collect, organize, analyze, and communicate technical information clearly through reports, verbal updates, and cross-functional discussions.
• Practical, improvement-oriented mindset with strong attention to detail, teamwork, communication, and problem-solving skills.
• Ability to work independently on assigned tasks while knowing when to escalate issues, ask questions, or involve Engineering, Quality, Operations, or other stakeholders.
• Experience with Continuous Improvement, Lean Manufacturing, Theory of Constraints, Product Failure Analysis & Repair, field service support, equipment reliability, Total Productive Maintenance, Environmental, Health & Safety programs, or sustainability initiatives is preferred.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.

Attention Applicants:  If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at [email protected] for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.