Front Office Coord Lead - Urology

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org. 

General Summary

Under limited supervision, provides all front office functions including customer service, telephone management, scheduling, registration, copay collections, account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. May act as a lead to lower level staff as necessary.

Principal Responsibilities and Tasks

1. Receives and screens visitors and telephone calls. Provides extensive information in person and on the telephone.
2. Calls patients to verify appointments.
3. Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
4. Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
5. Schedules patients for physician visit. Maintains and updates appointment calendars.
6. Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
7. Notifies clinical personnel of patient arrival.
8. Maintains entry log of incoming visitors.
9. Processes and delivers departmental mail.
10. Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.

Knowledge, Skills and Abilities

1. Demonstrated competency with medical procedural coding
2. Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
3. Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
4. Prior experience and demonstrated competence with patient or customer information systems.
5. Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Education and Experience

1. High School Diploma or equivalent (GED) is required. College level courses preferred but not required.
2. Four (4) years of relevant front-desk and customer related experience required. Experience within a healthcare environment required.
3. Certification in scheduling and registration required within the first six months of hire.

Compensation:

Pay Range: $18.57-$25.99