Front Desk Agent (Seasonal)

As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay—ensuring a luxury, five-star experience. Key Responsibilities Guest Experience Greet guests with a friendly, professional demeanor and provide a five-star arrival experience Process check-ins/check-outs efficiently and accurately Anticipate guest needs and respond promptly to requests or concerns Provide information about resort amenities, dining, and local attractions Handle guest complaints with empathy and resolve issues quickly Operations Create and manage accurate guest accounts and reservations Assign rooms and coordinate special requests (upgrades, amenities, etc.) Prepare key packets and pre-register arrivals Balance cash/credit transactions and settle guest folios at departure Maintain knowledge of daily arrivals, departures, and room inventory Communication & Teamwork Communicate guest needs to departments (Housekeeping, Concierge, Bell Services) Work collaboratively across teams to ensure seamless service Maintain clear and professional communication (in person, phone, email) Administrative & Technical Input and manage guest data in property management systems Follow Omni brand standards and service protocols Prioritize tasks in a fast-paced, high-volume environment Qualifications Previous customer service experience required (hotel experience preferred) Strong communication and problem-solving skills Ability to multitask and stay organized under pressure Basic math and cash-handling skills Flexible schedule (including weekends, evenings, holidays) Bilingual skills are a plus Work Environment Fast-paced luxury resort setting High guest interaction and service-focused role Standing for extended periods and working varied shifts Perks & Benefits 💼 Career & Culture Work for a luxury brand known for exceptional service and guest experiences Strong culture of respect, empowerment, and teamwork Ongoing training, mentoring, and career advancement opportunities 💰 Compensation & Financial Competitive hourly pay (approx. $9–$18/hr range, avg. ~$13/hr locally) Potential for overtime and holiday pay 🏖️ Resort & Lifestyle Perks Access to a premier oceanfront resort environment Employee discounts on: Hotel stays (Omni properties nationwide) Dining outlets and resort amenities Exposure to luxury hospitality, events, and VIP guests 🩺 Health & Wellness (typical Omni benefits) Medical, dental, and vision insurance (for eligible full-time associates) Paid time off (PTO) and holidays Employee assistance programs 🎯 Additional Perks Complimentary or discounted parking Uniforms provided Employee recognition programs Opportunities to transfer within Omni properties Why This Role Stands Out This isn’t just a front desk job—it’s a gateway into luxury hospitality. You gain exposure to multiple departments, making it a strong stepping stone into leadership roles like Front Office Manager, Guest Services Manager, or Rooms Division leadership.