Food & Beverage Manager
Job Description
Job Title: Food & Beverage Manager
Company: Highway West Vacations
Location: Costanoa Lodge & Resort |
Full Time / Part Time: Full Time
Job Title: Food & Beverage Manager
Summary
The Food & Beverage Manager oversees daily F&B operations across all outlets and venues, ensuring exceptional guest experiences, efficient service, and full compliance with food safety and company standards. This role leads front-of-house and back-of-house teams across restaurant, bar, banquet, and catering operations, and partners closely with the sales and events teams to execute group functions, private events, and on-property catering. The F&B Manager builds a positive, accountable team culture and drives operational and financial performance year-round.
Key Responsibilities
Leadership & Team Development
- Lead, supervise, and support front-of-house and back-of-house teams across all F&B outlets and event functions
- Recruit, train, and onboard staff on service standards, operational procedures, and safety guidelines
- Provide coaching, performance feedback, and mentorship that builds accountability and growth
- Foster a positive, collaborative team culture across restaurant, bar, and events operations
- Manage scheduling, shift coverage, and labor to align staffing with business volume and event calendars
Restaurant & Bar Operations
- Oversee daily restaurant and bar operations for efficiency, quality, and consistency
- Ensure prompt, friendly, high-quality service that delivers a memorable guest experience
- Address and resolve guest concerns professionally and in real time
- Maintain consistent food quality, presentation, and beverage standards across all service periods
- Coordinate staff and service flow during peak periods
Banquets, Events & Catering
- Execute banquets, private events, weddings, and group functions in line with banquet event orders (BEOs)
- Partner with sales and events teams on event planning, menu coordination, staffing, and logistics
- Oversee room setup, service execution, and breakdown for all on- and off-site catering and events
- Serve as the F&B point of contact during events, ensuring timing, quality, and guest expectations are met
- Coordinate with culinary leadership on event menus, special requests, and dietary needs
Financial & Inventory Management
- Monitor food and beverage inventory; manage ordering and supplier relationships
- Track product usage, control costs, and minimize waste across outlets and events
- Support revenue goals through upselling, service execution, and labor efficiency
- Ensure accurate cash handling, register oversight, and end-of-shift reconciliation
Compliance & Standards
- Ensure compliance with all health, sanitation, and safety regulations
- Follow and enforce company policies and food safety guidelines
- Maintain cleanliness and organization across dining areas, kitchens, bars, service stations, and event spaces
Requirements
- High school diploma or equivalent required
- 5 years of restaurant management experience preferred
- Strong leadership, communication, and customer service skills
- Dependable, punctual, and able to maintain excellent attendance
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Computer and POS system (Toast) knowledge preferred
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to lift up to 25–50 pounds occasionally
- Ability to work in a fast-paced restaurant environment
Schedule Requirements
- Full-time
- Ability to work a flexible schedule including evenings, weekends, and holidays
Additional Requirements
- Proof of eligibility to work in the United States
- Reside on Island of Hawaii (Big Island)
HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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