Patient Care Coordinator - Medical

Are you passionate about providing exceptional customer service in a healthcare setting? Jamestown Family Health Clinic is seeking a Patient Care Coordinator (PCC) to be the welcoming first point of contact for our patients. If you thrive in a fast-paced environment, enjoy helping others, and have excellent organizational and communication skills, we'd love to hear from you!

Schedule: Monday-Friday with occasional Saturdays (10:00 AM - 3:00 PM)

What You'll Do

As a Patient Care Coordinator, you'll play a vital role in supporting both our patients and clinic operations by:

• Answering and routing incoming calls on a multi-line phone system while accurately taking messages.

• Greeting patients and visitors in a professional, friendly, and courteous manner.

• Checking patients in for appointments efficiently and accurately.

• Collecting, verifying, and entering patient demographic and insurance information.

• Scheduling appointments for more than 25 healthcare providers.

• Scanning insurance cards into the electronic health record (EHR).

• Assisting patients with general needs, including completing forms and other support tasks.

• Collecting and posting patient co-payments and outstanding balances accurately.

• Participating in clinic meetings.

• Following all Jamestown S'Klallam Tribe policies and procedures, including safety standards, HIPAA compliance, and the Occupational Exposure Control Plan.

• Performing other duties as assigned.

Qualifications

Required

• High School Diploma or equivalent required (Associate's Degree preferred).

• Minimum two (2) years of customer service experience required.

• One (1) year of reception experience in a clinic setting preferred.

• Experience handling cash/payments and operating standard office equipment.

• Proficiency with Microsoft Office Suite, 10-key, and keyboarding at 40+ words per minute.

• Excellent verbal and written communication skills.

• Strong organizational skills with the ability to prioritize multiple tasks.

• Ability to successfully pass a criminal background investigation.

Preferred Qualifications

• Washington State Medical Assistant Certification eligibility for Level A.C.E.

• Knowledge of medical terminology and medical billing processes.

• Strong time management, decision-making, and problem-solving skills.

Why Join Jamestown Family Health Clinic?

At Jamestown Family Health Clinic, you'll become part of a collaborative team dedicated to delivering high-quality, compassionate care to our community. We value professionalism, teamwork, and exceptional service while providing a supportive work environment where employees can grow and succeed.

American Indian/Alaska Native hiring preferences apply.