Help Desk Supervisor

Technology support is more than resolving tickets—it’s about creating a reliable, efficient, and people focused experience that keeps the organization moving forward. The Virginia Workers’ Compensation Commission is seeking a Help Desk Supervisor to lead a high performing support team known for exceptional customer satisfaction and service excellence. This role is ideal for someone who enjoys balancing team leadership, project coordination, process improvement (i.e., ITIL or Six Sigma), and hands on problem solving in a fast paced environment. We’re looking for a leader who brings structure, initiative, and forward thinking ideas to Help Desk operations—someone who can coach staff, streamline workflows, and step in to resolve complex technical challenges. You’ll oversee key support projects, drive process improvements that enhance efficiency and service quality, and provide clear status reporting that supports transparency and sound decision making. You’ll join a culture built on innovation, integrity, and continuous improvement, where teamwork runs deep and operational excellence is a shared priority. At VWC, you’ll have the opportunity to make a visible impact, contribute to meaningful public service work, and help shape how technology support is delivered across the organization.