Fraud Prevention Representative

JOB TITLE: Fraud Prevention Representative

Business Unit/Function:   Centralized Services - Fraud Prevention

Reports to: Fraud Prevention Manager

Direct no. of reports: 0

Collaborations (work with/support): GB Local offices and units within CSC BA

Location (entity code and cost center): Slovakia – Bratislava, SK11 Global Blue Slovakia s.r.o., OP060010 Ops - Security

Job type: [Perm/Fixed] Fixed

Workload: [Part Time] 50% 

AWM Designation (natural habit. clasif.) : Collaborator – 20-40% office presence/ week

AWM % or days in hub office:  20%

SOX Controller: NO

SOX Preparer: NO

Purpose of the role 

The main purpose is position is to help us with development of data detection, both tool & logic, conducting investigation of specific alerts and participation on AI development   

Responsibilities 

Position will be responsible mainly for:

• Development and maintenance of fraud detection tool (Wotan)
• Participation on development of new detection methods
• Conducting of deeper investigation of returned alerts related to agent fraud
• Building automated or semi-automated reports
• Preparing ad hoc reports
• Participation on development in area of AI with focus on detection, investigation and reporting 

Additional: Division of work in percentage (please note that this is subject to change depending on business):  

• Administration – [30%] 
• Reports Management – [0%] 
• Business Development - [70%] 
• Customer Service - [0%] 

Main KPI’s 

• The KPI’s which the performance of this role is specifically measured. 
  • Quality
    • Check all returned alerts based on setup threshold and on time
  • Management of wotan development and maintenance

Competencies  

• English - B2
• MS Excel – standard knowledge of excel – basic functions (IF, SUM, COUNT…) VLOOKUP, pivots
• MS Outlook
• SQL
• Python

Skills 

• Assertive communication
• Willingness to learn
• Be cooperative and be able to accept possible changes   

Qualifications and education requirements 

• Student at university
• Finished High School