Sr. Indirect and Professional Services Manager

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we’re all in good company.  

What You'll Do - You'll Make the Moment

Contract Lifecycle Management

• Manage the end‑to‑end contract lifecycle for all Facilities category agreements, including creation, review, negotiation, execution, renewal, and closeout.
• Maintain a centralized contract repository and ensure accurate documentation, version control, and audit readiness.
• Track contract milestones, expirations, renewals, and performance obligations.
• Ensure all needed data for the contract that is needed for Service Channel is provided to the Facilities Management team.

Commercial & Risk Management

• Draft and negotiate commercial terms, service levels, pricing structures, and performance metrics.
• Identify and mitigate contractual risks, including service disruptions, compliance gaps, and supplier performance issues.
• Ensure contracts comply with internal policies, legal requirements, and regulatory standards.

Supplier & Stakeholder Collaboration

• Partner with Facilities Management to understand operational needs and translate them into contract requirements.
• Work closely with the Category Manager for Facilities to support sourcing events, RFPs, and supplier selection processes.
• Serve as a key point of contact for suppliers regarding contract terms, performance expectations, and issue resolution.

Performance & Compliance Oversight

• Monitor supplier performance against KPIs, SLAs, and contractual commitments.
• Facilitate quarterly business reviews (QBRs) and drive corrective action plans when needed.
• Ensure adherence to safety, sustainability, and ESG requirements within Facilities contracts.

Financial & Operational Support

• Support cost‑saving initiatives by identifying opportunities for contract optimization, consolidation, or renegotiation.
• Analyze spend data and contract utilization to inform category strategies and budgeting.
• Assist in forecasting and managing contract‑related financial obligations.

Experience and Education

• Bachelor’s degree with at least 3 years of contract management, procurement, strategic sourcing or supplier management experience
• Experience with Facilities‑related contracts (e.g., maintenance, janitorial, HVAC, etc.).
• Indirect procurement with a focus on optimizing spend.
• Experience managing complex supplier relationships and large spend categories.
• Proficiency with contract management systems and procurement platforms
• Restaurant experience a plus
• Service Channel or other CMMS systems experience a plus

Certifications

• CPSM, CSCP, or similar supply chain/procurement certifications are a plus.

Knowledge and Skills

• Strong attention to detail and commercial acumen.
• Experience in contract review and terms especially terms centered around professional services.
• Clear, confident communication with both suppliers and internal teams
• Strong negotiation and proactive problem‑solving and issue resolution
• A structured, organized approach to managing multiple contracts simultaneously

Environment and Working Conditions

• Minimal travel may be required.
• Primarily office-based with occasional travel to vendor sites, distribution centers, and restaurant locations.
• Must be able to sit at a desk and use a computer for extended periods.

Focus on You

We're all about making sure you're taken care of too. Here's what's in it for you:

• Good Work Deserves Good Pay: Competitive Annual Salary | Annual Bonus Opportunities

• Support That Goes Beyond the Clock: Medical, Rx, Dental and Vision Benefits on Day 1| Life Insurance and Disability Coverage | Paid Vacation/Employee Assistance Program

• Grow and Thrive Your Way: Business Resource Groups | Tuition Reimbursement | Professional Development

• Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together

• Invest in Your Future: 401k Plan with Company Matching Contributions at 90 days | Employee Stock Purchase Program 

• More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more! 

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.

See for yourself. Apply now.

Cracker Barrel is an equal opportunity employer.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.