Customer trust and commercial momentum accelerated through insight — by you

Role summary

This is a pivotal role in the Nordic Mid‑Market Cloud ERP setup.

As Solution Consulting Lead, you are the leading consultant managing specific customers and defining other lead consultants (huskonsulenter) are working in the same way. Delivery‑accountable beyond go‑live, owning the customer backlog and ensuring continuous value creation. The strategy is intentionally to deliver ERP projects with a narrow, well‑defined scope, and then grow the relationship through structured backlog execution and managed services.

You lead the huskonsulent setup, and secure successful projects, and lifecycle management of customers

Key responsibilities

• Own customer expansion (topline “expand”) across all mid‑market ERP clients
• Establish and lead the huskonsulent model, including governance and quality
• Define and run a high‑quality managed services approach
• Responsible for implementing solutions at customers
• Leading the team of huskonsulenter
• Be delivery‑accountable for the end‑to‑end customer lifecycle after go‑live
• Lead through structure, clarity and coaching rather than operational micromanagement

What success looks like

• Customers experience continuity, trust and long‑term partnership
• Backlogs are visible, prioritized and converted into value and revenue
• A proactive service model that drives stickiness and expansion
• High structure and quality without creating bureaucracy

Experience & profile

• Strong background in consulting
• Natural “bridge builder” across delivery models and organizations
• Leadership mindset — coaching, guiding and setting direction
• Manage customer relationship being a trusted advisor
• Senior stakeholder confidence and calm authority
• Ensure to balance capacity across customers
• Experience acting as accountable owner, not just service manager