Job Description
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BayNova Benefits Program
Full-Time Exempt Employees are eligible for the company benefits program, with most benefits becoming available within 30 days following the Employee’s Hire Date. BayNova’s company benefits include the following
Paid Time Off (PTO) & Federal Holidays: Employees begin accruing PTO from their Date of Hire (start date). Additionally, BayNova observes all Federal Holidays (currently 11 days per year).
Medical, Dental, Vision: BayNova offers employees access to leading healthcare providers and pays a portion of the monthly premium for healthcare plans provided through the company.
401k Plan w/ Employer Contributions: BayNova’s 401k Plan is available to employees after completing the 90-day introductory period. The plan includes matching contributions from the company with immediate vesting.
Education Reimbursement: BayNova sets aside funding on annual basis for employees to pursue additional education, training, and / or certifications that align with their professional development and career goals.
Pre-Tax Commuter Benefit: While many of BayNova’s roles are designated as remote / work from home, this benefit enables employees that do commute to an office to set-aside a portion of their regular pay (pre-tax) on a monthly basis for approved commuting expenses up to the maximum allowable amount by the IRS.
Short Term Disability and Long Term Disability: BayNova provides insurance coverage for Short and Long Term Disability for employees enrolled in a healthcare plan through the company.
Employee Recognition and Rewards: BayNova provides anniversary perks for all employees as well as incentives such as spot bonuses and other rewards for a job well done.
Company Sponsored Events: Periodically throughout the year BayNova sponsors company outings such as happy hours, dinners, holiday parties, and other social events
Additional Benefits & Changes: BayNova continuously assesses our benefits program and policies based on employee feedback and market conditions, and may add or modify the program during an employee’s tenure with the company
We are seeking hardworking, competitive candidate that is driven to succeed with a natural sense of urgency. You are a self-starter with a reputation for being an effective team player, who proactively looks to improve and add efficiency to current processes. You exercise judgment in the decision-making process to provide consistent customer service. You are highly proficient in problem solving and can follow a systematic troubleshooting approach.
This position is responsible for maintaining IT systems and end user support needs. This includes supporting all aspects of IT infrastructure, user accounts, telephony, and application needs. The position also includes working on medium-sized projects to ensure the timely development and delivery of reliable and efficient systems-related solutions to business requirements.
Daily Job Responsibilities:- Escalated user support administration
- Use ServiceNow to maintain ticketing queues by accepting tickets and closing them according to service level agreements.
- Office365 administration and troubleshooting of email accounts.
- Serve as liaison between the help desk and infrastructure support teams.
- Provide user support, troubleshooting, adding/removing/modifying user accounts, printer setup, PC setup and initial LAN configuration.
- Must be able to delegate and prioritize responsibilities.
- Responsible for escalation within the team or to management
- Communicate and work effectively with other contractors and personnel from other system administration teams.
- Responsible for team communications and notifications to customer
- Attends team meetings and keeps team members informed of pertinent information.
- Control-M administrator. Including the administration, configuration, and execution ad hoc jobs using Control-M
- Generate detailed SOPs.
- Ability to obtain a Public Trust Clearance
- 1 year of technical experience with working knowledge of desktop support technologies or High School Diploma with ITIL/ITSM, A+ or applicable technical certification
- Working knowledge of the Microsoft environments
- Ability to work onsite at the customer's location in Alexandria, VA; Work-from-home available on a case-by-case basis.
- 24x7 On-call rotation for after hours support
- Nights and/or weekends troubleshooting, maintenance, and any other special circumstances
- Self-starting individual with the ability to work independently on issues with minimal supervision.
- Detail-oriented technical and strong analytical skills.
- Exceptional customer service and follow-up skills.