Business Transformation Lead | Market Research Operations | London, UK

We are looking for a Business Transformation Lead to join us on a 12-month fixed-term contract, with the possibility to extend. This is a high-impact opportunity to shape how our research operations and delivery teams work, helping us modernise processes, embed new technology and create a more scalable, efficient way of delivering great work for clients.

About Us:

Savanta is a leading data, market research and advisory company helping the world's leading brands make better decisions, faster. With over 500 people across offices in multiple countries, we combine deep research expertise, proprietary technology and high-impact consulting to give our clients a complete view of their markets, their customers and their competitors.

About the Role:

This role will sit at the intersection of Product & Technology and our Delivery and Operations teams, acting as the link between strategy and execution. It is a brilliant role for someone who enjoys solving operational challenges, leading change, improving ways of working and helping teams adopt new tools and processes that make a real difference.

Reporting to the Chief Delivery Officer, this position will also work closely with Chief Product Officer, Product Managers, Head of Engineering, Head of Client Services and Chief Financial Officer.

What you'll do

• Lead the transformation roadmap across research operations and delivery, identifying where processes, systems and ways of working need to improve.
• Partner closely with Product & Technology to ensure new tools are practical, embedded well and adopted successfully by teams.
• Drive greater standardisation, efficiency, data quality and consistency across operational workflows.
• Lead change management activity, including stakeholder engagement, communications, training and adoption support.
• Use data, insight and frontline feedback to prioritise improvements and measure impact.

About You:

This role will suit someone who is naturally collaborative, credible and pragmatic. Someone who enjoys improving how things work, can balance strategic thinking with operational detail, and is comfortable leading change in a fast-moving environment.

You will be motivated by the chance to shape the future of research operations, influence how technology is used across the business and leave a lasting impact through smarter, more effective ways of working.

You will be a strong fit for this role if you bring:

• Significant experience in research operations, delivery management or a similar role within a market research, data or insights business.
• A proven track record in transformation, process improvement or change management, ideally in a complex, cross-functional environment.
• A strong understanding of the end-to-end research delivery lifecycle and the operational challenges that come with it.
• Experience helping teams adopt new systems, tools or technology and embedding them into day-to-day working practices.
• Excellent stakeholder management skills, with the confidence to influence at all levels and bring people with you.
• A structured, analytical approach, with the ability to spot inefficiencies, prioritise opportunities and measure impact.

Please click here to view the full job description

And in return, Savanta offers:

• Base Salary Range: £90,000 - £100,000
• Unlimited annual leave
• Hybrid working
• Flexible working practices
• Ongoing Training & Development
• Health & Wellbeing package
• Financial Health (pension, life assurance, etc.)
• Employee Assistance Programme
• Team & Company Socials
• Committees for Health & Well Being, Charities & Volunteering and DE&I

Why Join Us:

Part of the vibrant Next 15 Communications Group, we have an entrepreneurial and inclusive company culture that actively recognizes and values its people and offers unrivalled scope for career development, including mentoring, coaching as well as extensive training programs.

The company was founded on the belief that tech should be integral to its success, and this culture of tech innovation makes us best placed to put Savanta at the heart of our clients’ businesses offering solutions before they even know the problem. 

Savanta is committed to being an equal opportunities employer and continuously strives to be an employer of choice. Our people are our greatest asset - we value workplace diversity and inclusion, oppose all forms of unlawful discrimination, and welcome applications from suitably qualified candidates of all backgrounds.

All candidates will be considered equally, however, unfortunately we are unable to offer visa sponsorship.

We encourage authentic responses to demonstrate your experience and approach, rather than relying on Generative Al tools to write your cover letter or any questions in the application process. We may use Al Decoders as part of the review process and if answers match to a high extent that may be factored into the review.

For information on how Savanta uses your data, please see https://savanta.com/about/careers/job-opportunities