Pharmacy Associate

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. They operate within Board of Pharmacy Regulations.

Job Responsibilities:

• Communicates with customers via inbound and outbound, manual and/or automated calls
• Assesses customer
  • need for additional products/services
  • compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Document calls and enter customers' orders in computerized record keeping system
• Verifies and updates demographic information such as address and telephone number
• Meet specific performance objectives related to number of calls handled, orders processed, time on call, time entering information, etc.