Infrastructure Engineer

This is a professional and highly technical position responsible for maintaining, upgrading, and managing server infrastructure, software, hardware, and networks. 

The Infrastructure Engineer is responsible for maintaining, upgrading, and managing core server infrastructure, software, hardware, and networks. Resourcefulness is a necessary skill in this role. Ability to diagnose and resolve problems quickly. Communicate with a variety of interdisciplinary teams and users. Ensure that technology infrastructure runs smoothly and efficiently. Collaborate with firewall, security, and network systems.

The Infrastructure Engineer performs technical, skilled work configuring, installing, operating, troubleshooting, and maintaining the server systems hardware and software and related infrastructure; providing support and management of the datacenter and virtual servers; Microsoft Active Directory, Microsoft Exchange, O365, Azure, backup and enterprise disk storage systems and hardware.?Work is performed under the limited supervision of the Enterprise Infrastructure Manager.

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with industry standards and project/operational requirements.
• Oversees the administration, configuration, security, and lifecycle management of the organization’s Microsoft 365 environment to ensure reliability, compliance, and optimized user productivity.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs.
• Monitor daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate location and are recoverable.
• Repair and recover from hardware or software failures.
• Perform Networking and Server Troubleshooting.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Configure/add new services as necessary.
• Configure CPU, memory, and disk partitions as required. 
• Coordinate and communicate with impacted constituencies to develop, maintain, and test DR plans to ensure compliance with the Department’s DR plan.
• Research and recommend, innovative, and where possible, automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
• Develop and maintain installation and configuration procedures.
• Contribute to and maintain system standards.
• On-Call rotation with other Infrastructure team members which includes after hours, weekends, and holidays.
• Perform other duties as required or requested.

Knowledge, Skills and Abilities

• Knowledge of industry standards, methods, best practices, and procedures related to server, user, mail, disaster recovery, security, and storage administration is a must.
• Knowledge of project management techniques, planning, and resource deployment.
• Knowledge and experience managing cybersecurity initiatives by implementing best-practice security controls, overseeing vulnerability identification and remediation efforts, and ensuring continuous improvement of the county’s security posture through adherence to established frameworks and audit-driven corrective actions.
• Ability to work closely with and provide guidance to other infrastructure staff, Networking, Enterprise Applications, Applications Development, Desktop and GIS teams to ensure sufficient infrastructure exists to satisfy the agreed upon business and customer delivery requirements for all applications and services.
• Ability to fully manage Microsoft Office 365, Teams and Azure.
• Ability to manage servers within a hyperconverged architecture.
• Ability to manage services and protocols on servers like DHCP, DNS, Active Directory, FTP, SSL, etc.
• Ability to perform technical research and development to enable continuing innovation within the infrastructure.
• Ability to provide advice and recommendations involving rather complex issues.
• Ability to analyze and resolve problems using logical thought processes.
• Ability to work well under pressure and be able to work independently to perform assignments with instruction limited to results expected.
• Abilityto work both independently and with a team consisting of management, technical, third-party vendors, and functional staff. 
• Ability to multi-task and possess the ability to work in an ad-hoc/dynamic and fast-paced environment with time-sensitive deadlines.? 
• Ability to establish and maintain good intra departmental and interdepartmental working relationships, customer service orientation.
• Abilityto stay abreast of new technology and ensure that they are sufficiently trained and organized to design, deploy, support, and continuously improve the server and storage infrastructure.?
• Excellent oral, written, and interpersonal communication and analysis skills.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Information Technology, Computer Science or a related field and three years of related experience; OR, 

Associate degree in Information Technology, Computer Science or a related field and five years of related experience; OR 

High School Diploma with seven years of related experience.  

PREFERRED QUALIFICATIONS

Professional certification (Microsoft); Experience with Virtualization, VMWare, Nutanix AHV.

An employee in this position must be able to physically perform the basic life operational functions of walking, fingering, grasping, talking, hearing, and repetitive motions.  The employee must be able to perform sedentary work exerting up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects

Work consists of an office environment with no adverse environmental conditions.

May Require Driving 

This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions.   Motor Vehicle Reports may be verified for valid driver’s license and that the driving record is compatible with the county’s driving criteria. 

If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County’s vehicle use policy. 

Special Note:  This generic class description gives an overview of the job class, its essential job functions and recommended job requirements.  However, for each individual position assigned to this class, there is available a completed job description with physical abilities checklist which can be reviewed before initiating a selection process.  They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.