Home Support Program Manager (RPN)

• Motivates, directs and coaches staff to ensure quality care to all clients
• Oversees the hiring, training and orientation for Home Support Supervisors
• Attends and facilitates meetings as required both internal and external
• Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities
• Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement
• Communicates serious service quality issues to the Branch Manager for intervention and resolution where appropriate
• Supports the Branch Manager with projects and day to day operations as required
• Fosters positive labour/management relationships

• Current CNO certificate as Registered Nurse, RN or RPN
• Recent experience with progressive management responsibilities preferably in community health care
• Experience managing in a unionized environment
• Demonstrated ability to develop and maintain collaborative relationships with internal staff, and external stakeholders
• A proven track record of effectively handling complaints and resolving conflicts

#TO_PM

This position is a current vacancy