Promotions & Data Operations Manager

POSITION SUMMARY:

Responsible for leading quality assurance and validation efforts to ensure accuracy, compliance, and effectiveness across digital and print promotions. Support in overseeing testing strategies, offer setup, and data operations, including prioritizing issues, determining resolution paths, and implementing process improvements. Creates and leverages Excel automation and cross-functional collaboration to enhance efficiency, resolve complex discrepancies, and drive high-quality promotional execution.

ESSENTIAL JOB FUNCTIONS:

• This position will be required to work in the Kroger Blue Ash office 5 days a week.
• Lead quality assurance and testing strategy, exercising independent judgment to design, execute, and refine test scenarios, validation controls, and documentation standards to ensure accuracy and compliance
• Evaluate and prioritize issues identified during testing and validation, determining appropriate resolution paths and coordinating cross-functional efforts to mitigate risk and ensure timely remediation
• Direct promotional setup and execution processes across multiple platforms, making decisions on validation requirements, setup accuracy, and exception handling to support successful promotion delivery
• Establish and maintain governance over promotional documentation and systems, including WDD sale sheets, intake tools, and Salesforce updates, ensuring data integrity and operational consistency
• Perform and oversee ad proofing and validation activities, applying discretion to assess alignment between source requests, creative assets, pricing, and offer details, and authorizing corrections prior to launch.
• Interpret promotional requirements and compliance standards, ensuring adherence to brand, legal, and pricing guidelines through proactive review and cross-functional collaboration
• Manage and optimize data operations workflows, including bulk data processing, promotional point validation, and digital asset organization, with accountability for accuracy and efficiency in high-volume environments
• Design and implement Excel-based tools and automation solutions, leveraging advanced formulas, macros, and analytical techniques to streamline QA processes, improve reporting, and enhance validation accuracy
• Professionally represent PL Marketing while working with Kroger associates
• Support special projects and additional initiatives as business needs arise

Must be able to perform the essential functions of this position with or without reasonable accommodation

MINIMUM POSITION QUALIFICATIONS:

• 4-year degree or equivalent combination of education and experience
• Experience working in the grocery industry preferred
• Advanced in Microsoft Office applications including Outlook, Excel and PowerPoint
• Able to learn multiple computer systems and web-based applications
• Experience functioning in a corporate office environment
• Strong leadership and organizational skills
• Able to interact effectively with cross-functional teams to accomplish common goals
• Highly motivated self-starter who can work with minimal supervision
• Capability to collaborate with others and contribute effectively to a team
• Ability to work under pressure, meet deadlines, prioritize, and multi-task

MINIMUM PHYSICAL ABILITIES: 

• Must be able to:
  • Remain standing/sitting for several hours at a time
  • Lift 10-30 lbs. occasionally

PREFERRED EXPERIENCE:

• Administrative support position in office environment
• Retail or grocery experience
• Experience in promotions, retail, or loyalty programs

COMPETENCIES/SKILLS:

Some of the Competencies/Skills required to successfully perform this position are:

• Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Strategic Working Relationships – developing and using collaborative relationships to facilitate the accomplishment of work goals
• Building Trust – interacting with Kroger employees and Venus users in a way that gives Kroger confidence in one’s intentions and those of the organization
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in the English language
• Customer Focus – making the Kroger Technology & Digital team and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees, as well as the users that we support
• Decision Making – identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Inclusion – appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability, and motivation for a direct effect on business results
• Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
• Self-Starter – working the majority of the time without direct supervision; prioritizing, organizing, and completing workload accurately within allotted time period
• Work Standards – setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed