Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Merchant Support in India.
This leadership role is responsible for shaping and scaling a global merchant support organization that directly impacts customer experience across international markets. You will oversee end-to-end merchant operations, ensuring high-quality support delivery, process efficiency, and continuous improvement across multiple channels including email, chat, and voice. The role requires a strong balance of strategic leadership and hands-on operational execution, with accountability for performance metrics, team development, and service excellence. You will work closely with cross-functional partners across operations, finance, product, and supply chain to drive alignment and improve merchant satisfaction at scale. This is a high-impact position suited for a leader who thrives in fast-paced, data-driven environments and is passionate about building high-performing teams and customer-centric systems. Your work will directly influence merchant trust, operational scalability, and global service quality.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Merchant Support in India.
This leadership role is responsible for shaping and scaling a global merchant support organization that directly impacts customer experience across international markets. You will oversee end-to-end merchant operations, ensuring high-quality support delivery, process efficiency, and continuous improvement across multiple channels including email, chat, and voice. The role requires a strong balance of strategic leadership and hands-on operational execution, with accountability for performance metrics, team development, and service excellence. You will work closely with cross-functional partners across operations, finance, product, and supply chain to drive alignment and improve merchant satisfaction at scale. This is a high-impact position suited for a leader who thrives in fast-paced, data-driven environments and is passionate about building high-performing teams and customer-centric systems. Your work will directly influence merchant trust, operational scalability, and global service quality.