Associate Digital and Technology Product Owner (Hybrid)

The Associate Digital and Technology Product Owner will be responsible for supporting the execution of the strategy as defined by more senior digital/technology product managers for customer-facing technology solutions. You will be responsible for maintaining and improving the existing Digital Sales Platform on amfam.com as well as managing the retirement of aged sales platforms. You will participate in the enhancement or development of new digital or technology products, services and customer innovations. You will gather requirements and contribute ideas to the product and set priorities for tasks within defined constraints. You will initially report to the Director, Digital and Technology Product.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110
Internal candidates are encouraged to apply and should review the internal mobility guidelines in the hybrid policy reference guide for more information on potential relocation.

We will not consider candidates who require current or future sponsorship for this position

Position Compensation Range:

$69,000.00 - $115,000.00

Pay Rate Type:

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• You will support successful execution against a variety of digital/technology product initiatives across all stages of the lifecycle of a customer-facing technology product, including early product planning, customer research and validation, roadmap planning, product development sprints, piloting, gaining early adopters, product launch, metrics analysis, and post-launch iteration.
• You will troubleshoot and problem-solve issues found in the customer experience by working with business and technical teams.
• You will assist in defining product backlog items that ladder up to the strategy.
• You will ensure the backlog is visible, clear and prioritized.
• You will support product management and product development efforts and establish and contribute to a unified methodology with your team peers and organizational stakeholders.
• You will grow knowledge of how and when to leverage design thinking, AI, UX, and other frameworks into the process for a flexible hybrid methodology that fits the team, product, and customer.

Specialized Knowledge and Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Solid knowledge and understanding of digital/technology customer solutions and practices related to gathering user requirements.
• Demonstrated display of a strong customer focus and a deep commitment to delivering products that create customer value and delightful experiences.
• Demonstrated experience in the ability to show a strong sense of ownership, urgency, and drive to successfully deliver results in a fast-paced, dynamic environment.
• Demonstrated planning and execution skills.
• Demonstrated experience being methodical and detail-oriented with experience diving deep and asking the right questions at the right time.
• Travel requirements up to 10%.

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Additional Information

• To ensure a strong start, all employees participate in our New Employee Orientation during their first week.  This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth.  At times, sessions may be delivered virtually based on scheduling and availability. 
• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] to request a reasonable accommodation.

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