Payment Correspondence Lead

The Payment & Correspondence Lead assists the Supervisor in planning and directing the daily workflow within the Bill Acquisition & Payment Team. The position prioritizes according to business needs, volume of demand requests received, and awareness of time sensitivity. The Team Lead ensures successful operations in accordance with the company’s objectives and SLA’s that are set for the team and provides training, feedback, and support to the team. The role handles the most complex exception processing, leaving very few exceptions for the Supervisor or Manager to assist with.